Truworths Job Vacancy as Call Centre Agent 2024: Permanent Position for Candidates with Matric Applicants

About Truworths
Truworths stands out as a highly successful fashion chain in South Africa, boasting an extensive presence with over 728 locations within the country and an additional 49 locations across the rest of Africa. Operating as a department store chain, Truworths is a subsidiary of Truworths International, an investment holding company listed on the JSE. Its subsidiaries are actively engaged in both wholesale and retail endeavors, focusing on the sale of women’s and men’s clothing and accessories.

At the core of Truworths’ business model lies a meticulously crafted concept developed and refined over the years. This concept serves as the driving force behind a unique strategy aimed at achieving sustainable growth in the complex and rapidly evolving retail fashion industry. The Truworths brand embodies an innovative South African interpretation of fashion trends, delivering attractive styling that competes at the highest international standards.

About the Truworths Job Vacancy as Call Centre Agent 2024
Truworths is offering a permanent employment position for candidates who are seeking for a chance to work with the company as an Inbound Call Centre Agent. The Call Centre Agent position at Truworths seeks individuals who are not only energetic and motivated but also possess a genuine passion for retail and a strong commitment to delivering exceptional customer service. This exciting opportunity is based in our vibrant Fashion Call Centre located in the city of Cape Town. Successful candidates will be part of the Customer Services department, specifically contributing to the Multimedia Department and Ecommerce team.

The Truworths Job Vacancy as Call Centre Agent requires you to perform the duties below:

• Handle incoming calls related to E-commerce and Fashion Delivery orders.
• Aid customers in tracking their orders.
• Support customers in managing their online profiles.
• Coordinate with couriers and stores, providing feedback to the customer.
• Prepare for handled contacts.
• Exhibit a personality and quality of multimedia correspondence that enhances customer relationships.
• Exercise good judgment in educating customers on aspects like payment benefits, NCA,
• Fashion Delivery Service, and consequences of non-payment.
• Demonstrate proficiency in administration, adhering to procedures with speed and accuracy.
• Contribute actively to department performance, ensuring responses to customers within 48 hours, and drive personal training initiatives.

For application purposes, please kindly take note of the Truworths Job Vacancy as Call Centre Agent 2024’s Reference Number: TRU231212-5.

Eligibility Criteria
Before proceeding with their applications, individuals interested in the Truworths Job Vacancy for the Call Centre Agent position must demonstrate satisfaction of specific qualifying requirements. Your responses to the following questions will determine your eligibility for progressing in this learnership. It is highly advised that candidates ensure their applications align with all the conditions outlined in the following paragraphs. Failure to adhere to these requirements will directly impact the overall outcome of your applications.

The Truworths Job Vacancy as Call Centre Agent Eligibility Criteria are as follows:

1. Basic Qualifications

• Attain a matric qualification.
• Ensure a clear criminal and credit history.
• Acquire a minimum of 12 months’ experience within a contact centre in an agent or similar role.
• Demonstrate an excellent level of proficiency in written and spoken English.
• Be extremely self-motivated and organized with the ability to multitask and prioritize.
• Showcase strong analytical, problem-solving, and investigative skills.
• Provide evidence of exceptional customer service experience.
• Demonstrate proficiency in contact centre systems.
• Possess basic computer literacy.
• Familiarize yourself with basic ‘Vision-Nexus’ experience.
• Confirm availability and willingness to work overtime/public holidays when required.
• Achieve a typing speed of 40 words per minute.

2. Personal Competencies

• Prioritize customer/client focus.
• Demonstrate effective time management skills.
• Exercise keen attention to detail.
• Apply a good deal of accuracy in tasks.
• Exhibit the ability to follow set procedures.
• Be proactive and constantly seek a better way of doing things.
• Implement good time management practices.
• Demonstrate the ability to work under pressure.
• Collaborate effectively in a team and work independently.

Application Instructions
Apply online: Truworths Job Vacancy as Call Centre Agent 2024.

To access the specified website, it is advisable to utilize Google Chrome as your browser.

Upon reaching the application portal, please select the learnership based on your preferred location. Candidates must register on the application portal to submit their applications, and this account will be essential throughout the registration process.

An alternative option is to register using Google, Facebook, or LinkedIn, which saves time by not requiring you to start from scratch. Additionally, you can submit your application via your smartphone for greater convenience.

Participating in the evaluation process with other selection committee members, your provided information will be treated with utmost confidentiality. It is crucial to conduct a thorough check to ensure accuracy and prevent potential risks to your life in case of misinformation.

The selection committee will utilize the information you provide to register you for the event. By submitting your application, you grant permission for the committee to use your personal information for this purpose.

Applications must be submitted through the previously mentioned website; the committee will not accept materials submitted through other means, including hand delivery or fax.

Closing Date
Applications for the Truworths Job Vacancy as Call Centre Agent must be submitted before the closing date on 09 January 2024.

Register as soon as possible to ensure the protection of your application promptly. However, note that this doesn’t assure immediate success; it merely secures your position in the recruitment process.

The selection committee will not accept incomplete applications, and submissions received after the deadline will not be considered. Any submissions, irrespective of their content, arriving after the deadline will be disregarded without further review.

Truworths reserves the right to accept or reject employment for anyone at its sole discretion. The decisions of the selection committee are conclusive and binding on all parties involved in the process.