Santam Job Vacancy as Administration Clerk 2024: Employment for Grade 12 Qualification Holders

About Santam
Santam stands as a prominent figure in the South African insurance landscape, recognized for its provision of comprehensive insurance solutions to a diverse clientele across the nation. With a robust organizational structure comprising five distinct business units—namely Santam Personal, Santam Specialist, Santam RE, Santam Commercial, and MIWay—the company boasts an extensive and sophisticated portfolio of insurance offerings. Currently, Santam operates through a network of 2,700 channels, each primed to deliver top-tier services to its customers.

Playing a pivotal role in the insurance sector, Santam caters to a broad spectrum of policyholders, ranging from individuals seeking standard coverage to specialized business owners with unique requirements. With a staggering 1 million policyholders under its wing, Santam has established itself as a trusted partner in safeguarding the interests and assets of its diverse clientele. Through its unwavering commitment to excellence and customer-centric approach, Santam continues to uphold its reputation as a leading insurance provider, dedicated to meeting the evolving needs of individuals and businesses alike.

About the Santam Job Vacancy as Administration Clerk 2024
Santam is providing candidates the chance to work as a professional Administration Clerk for those keen on being part of an established and welcoming company. The role of an Administration Clerk at Santam involves primarily handling the registration process for new claims. This pivotal responsibility includes meticulously ensuring the precise and timely registration of claims in accordance with the agreed-upon service level agreement. Additionally, the position encompasses a range of general administrative tasks essential to the efficient operation of the department.

Beyond merely registering claims, the Administration Clerk plays a critical role in upholding the integrity of the claims process. This involves meticulously verifying the accuracy of information provided, liaising with relevant stakeholders to gather necessary details, and entering data into the system with utmost precision. Furthermore, the Administration Clerk may be called upon to assist in various administrative functions as needed to support the smooth functioning of the department. This multifaceted role demands a keen attention to detail, effective time management skills, and a proactive approach to problem-solving in order to meet the demands of the dynamic insurance industry.

Additionally, you will be required to perform the duties below:

  • Enroll claims in compliance with predetermined service level agreements.
  • Verify the precision of information inputted into Santam and Broker systems.
  • Confirm the alignment of claims with the appropriate policy section, guided by provided information.
  • Communicate effectively with brokers for seamless claims processing.
  • Rectify any errors or discrepancies discovered in already registered claims.
  • Dispatch infographics to clients upon completion of claim registration.
  • Store claim documents electronically in designated document storage systems.
  • Produce necessary documents from the broker system as needed.
  • Coordinate claims for processing by the Desktop team, if required.

General Duties as Administration Clerk

  • Managing and maintaining office records, including filing systems and databases.
  • Handling incoming and outgoing correspondence, emails, and phone calls.
  • Assisting with the organization of meetings, appointments, and travel arrangements.
  • Providing administrative support to various departments within the organization.
  • Processing and maintaining documentation related to personnel matters, such as employee records and leave applications.
  • Compiling and preparing reports, presentations, and other documents as required.
  • Managing office supplies and equipment, including ordering and restocking when necessary.
  • Assisting with the coordination of office events and functions.
  • Handling general office tasks, such as photocopying, scanning, and faxing.
  • Providing assistance to visitors and clients, including directing inquiries to the appropriate personnel.

Eligibility Criteria
Prospective candidates for the Santam Job Vacancy as Administration Clerk must meet specific eligibility criteria before advancing with their applications. Each requirement outlined below plays a crucial role in assessing candidates’ suitability for this position. To optimize the chances of a successful application, candidates are strongly advised to fulfill all the following criteria. Failure to meet these requirements may have adverse implications on the outcome of your application. It is recommended to carefully note down these criteria for personal reference to ensure thorough preparation before proceeding with your application.

The Santam Job Vacancy as Administration Clerk Eligibility Criteria are as follows:

1. Basic Qualifications

  • Obtain a Grade 12 certificate.
  • Acquire computer literacy, including proficiency in MS Office applications such as Word, Excel, PowerPoint, and Internet usage.
  • Gain 2 – 3 years of experience in a Claims Services environment, specifically within the realm of Short-term Insurance.
  • Possess knowledge and experience in Personal Lines insurance.
  • Familiarize yourself with CSC (Client Service Centre) procedures and be knowledgeable about rejection letters.
  • Cultivate a strong client service orientation.
  • Demonstrate the ability to work effectively under pressure.
  • Develop accurate and fast typing skills.

2. Personal Competencies

  • Foster analytical thinking skills.
  • Cultivate a habit of seeking out information.
  • Demonstrate a drive for achieving results.
  • Show commitment to the organization.
  • Embrace teamwork and cooperation.
  • Exhibit a customer service-oriented approach.

How to Apply
Apply online: Santam Job Vacancy as Administration Clerk 2024.

For optimal access to the provided web address, it is advisable to utilize Google Chrome as your web browser. However, if you prefer the convenience of using your mobile phone, applying via a handphone is a practical alternative. Particularly for users of OS Android handphones, Google Chrome is readily available without the need for additional browser installations, ensuring seamless access to the application portal.

To proceed with submitting your application, candidates must create an account on the designated application portal. This account will serve as a vital tool throughout the registration process, requiring candidates to log in as needed to complete their applications.

By submitting your application, you authorize the selection committee to utilize your personal information solely for the purpose of event registration. Rest assured that all submitted applications will undergo thorough examination and vetting procedures to verify their authenticity. Any applicant found to have misrepresented information within their application will face disqualification from participating in the registration period.

It is imperative that candidates adhere to the specified application procedure by submitting their applications exclusively through the provided website link. Attempts to submit materials via alternative methods, such as hand delivery or fax, will not be accepted by the selection committee. Your cooperation in following these guidelines ensures a fair and efficient application process for all candidates.

Closing Date
Application is available as long as it is not deleted on its official website.

If you believe you possess the qualities needed for the Administration Clerk position at Santam and are eager to seize this opportunity, we encourage you to submit your application without delay. Acting promptly ensures that your application receives due consideration and avoids the risk of submitting it at the eleventh hour.

It is important to note that Santam reserves the discretion to decide whether to proceed with appointments during the recruitment process. The decisions made by the selection committee hold conclusive authority, emphasizing the importance of thorough preparation and adherence to the application guidelines.

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