Core Support Technician Learnership 2024: Accepting Candidates with Matric Qualification

About Core
Core Group serves as the primary representative for several prominent consumer and enterprise technology brands across Sub-Saharan Africa. Since 1995, they have exclusively distributed Apple products in the region, establishing themselves as a key player in South Africa’s tech landscape. Additionally, they handle distribution for other renowned companies such as Fitbit, DJI, and Nintendo.

In 2021, Core Group introduced a specialized platform in South Africa, enabling authorized resellers without Apple accreditation to procure Apple products for resale. Their extensive range of responsibilities encompasses supply chain management, marketing, channel management, enterprise sales, and media relations. Operating across a vast territory, Core Group’s reach spans Angola, Botswana, Lesotho, Malawi, Mozambique, Namibia, Nigeria, South Africa, Zambia, and Zimbabwe.

About the Core Support Technician Learnership 2024
Core is offering candidates the opportunity to obtain practical and theoretical knowledge as a professional Support Technician with their learnership programme. The Core Support Technician Learnership program is on the lookout for dynamic and talented individuals interested in technical support to join their in-store tech team. At the iStore, candidates will find themselves immersed in an engaging and enjoyable work environment dedicated to fostering personal and professional growth. Alongside competitive compensation, the iStore offers comprehensive training and development initiatives, alongside the invaluable opportunity to collaborate with some of the industry’s most dedicated and skilled professionals.

As a Technical Intern, individuals will play a vital role within the store’s technical team, collaborating closely with seasoned technicians to diagnose and resolve customer issues, install and troubleshoot software, and deliver exceptional customer support. This role provides hands-on exposure to the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more. The ideal candidate for this role is characterized by self-motivation, attention to detail, and a genuine enthusiasm for learning. A strong affinity for technology and a genuine desire to assist customers in maximizing their experience with Apple products are also essential traits.

You will be required to perform the following duties throughout the learnership.

• Offer technical assistance to customers both in-store and via phone.
• Diagnose and address software issues effectively.
• Set up and customize new hardware and software for clients.
• Guide customers on the usage of their Apple devices.
• Maintain precise records of customer interactions and repairs.
• Collaborate closely with fellow technical team members to ensure store operations run smoothly.
• Exhibit Learning Agility by swiftly grasping and adapting to new technologies and processes.
• Apply Analytical Thinking to dissect complex technical problems into manageable components.
• Demonstrate Initiative by taking ownership of issues and seeing them through to resolution.
• Exercise Attention to Detail to ensure precision and accuracy in tasks.
• Manage time efficiently and prioritize tasks according to their urgency and significance.
• Uphold a high standard of Professionalism and work ethic in a fast-paced and demanding setting.

Eligibility Criteria
If you’re confident about pursuing the Core Support Technician Learnership, go ahead and register! However, if you’re uncertain about your suitability for the role, there’s no need to fret. Simply review the requirements outlined below and compare them with your qualifications against the selection committee’s standards. To increase your likelihood of acceptance, ensure that you meet all the specified criteria. While not meeting every requirement may not result in automatic disqualification, it could diminish your chances of being accepted.

The Core Support Technician Learnership Eligibility Criteria are as follows:

• Complete Matric.
• Acquire basic knowledge of computer hardware and software.
• Familiarize yourself with common operating systems such as Windows, macOS, and Linux.
• Develop a basic understanding of networking concepts and protocols.
• Master the ability to troubleshoot and solve technical problems.
• Enhance your communication and interpersonal skills.
• Cultivate the ability to collaborate effectively in a team environment.
• Strengthen your customer service orientation.
• Get acquainted with support ticketing systems.

Application Instructions
Apply online: Core Support Technician Learnership 2024.

It’s recommended that you utilize Google Chrome to access the specified website. Ensure to input your most relevant responses accurately into the respective fields on the application portal. Your personal details should be up-to-date and pertinent to your current circumstances.

For those applying via a smartphone, using Google Chrome as your web browser is advisable, especially if you’re using an Android device where it comes pre-installed. There’s no need to download additional browsers as Google Chrome is readily available on OS Android mobile devices.

When submitting your application, it’s essential to upload both your profile picture and the latest version of your resume. Ensure that your resume comprehensively outlines your education, work experience, and skills. This essay section offers an excellent opportunity to introduce yourself persuasively as a potential candidate and advocate for why you’re a suitable fit for the position.

By submitting your applications, you grant permission to the selection committee to utilize your personal information for registration purposes.

Additional examinations and screening procedures will be conducted to verify the authenticity of candidates. Any applicant found to have provided false information on their application will be disqualified from registering during the application period.

All applications must be submitted through the designated website. Hand-delivered, faxed, or any other forms of submission will not be accepted by the selection committee.

Closing Date
Application is available as long as it is not deleted on its official website.

It’s crucial to prioritize registering your application promptly to bolster its security. This proactive step is aimed at securing your foothold during the recruitment phase, though it’s important to note that it doesn’t guarantee instantaneous success.

Please be aware that Core reserves the prerogative to extend or decline employment offers at its sole discretion. The determinations made by the selection committee hold ultimate authority and are binding on all involved parties. Candidates must refrain from attempting to influence the committee’s decisions through lobbying or canvassing.