CLS Human Capital Specialists Job Vacancy as Call Centre Agent 2024: Employment Available for National Senior Certificate Holders

About CLS Human Capital Specialists
Founded in 1996 under the stewardship of Pieter van Rooyen, CLS Human Capital Specialists has emerged as a reliable authority in the realm of Human Resources and Organisational Development solutions. Over the years, the company has cultivated a reputation for excellence, solidified through steadfast partnerships with small and medium-sized enterprises. These collaborations underscore CLS’s commitment to providing tailored services that address the nuanced requirements of every client.

At the core of CLS Human Capital Specialists’ ethos is a dedication to delivering comprehensive and cost-effective solutions to clients across a spectrum of industries. This commitment is manifested in their approach, which prioritizes a deep understanding of each client’s unique circumstances and challenges. By embracing a client-centric philosophy, CLS endeavors to craft bespoke services and products that precisely align with the distinct needs of every organization they engage with. This personalized approach not only underscores their proficiency but also reflects their unwavering dedication to client satisfaction and success.

About the CLS Human Capital Specialists Job Vacancy as Call Centre Agent 2024
CLS Human Capital Specialists is searching for candidates who would like to receive a proper employment opportunity as a professional Call Centre Agent. The CLS Human Capital Specialists Job Vacancy as Call Centre Agent allows you to have the opportunity to interact with customers from diverse backgrounds and assist them with a wide range of needs. Your responsibilities will include maintaining detailed records of customer interactions, adhering to company guidelines and procedures, and striving to meet or exceed performance targets.

Additionally, you will collaborate with other team members and departments to ensure seamless communication and problem resolution. This position offers a dynamic and fast-paced work environment where continuous learning and development are encouraged, allowing Call Centre Agents to grow both personally and professionally while contributing to the success of our organization.

The CLS Human Capital Specialists Job Vacancy as Call Centre Agent is currently based in this location: Pretoria, Gauteng.

General Duties as Call Centre Agent

  • Handle inbound and outbound calls from customers.
  • Provide information about products or services, including pricing and availability.
  • Assist customers with inquiries, complaints, or issues, and strive to resolve them efficiently and effectively.
  • Process orders, returns, or exchanges, ensuring accuracy and timeliness.
  • Maintain detailed records of customer interactions, transactions, and inquiries.
  • Follow scripts and guidelines provided by the company to ensure consistency and quality in customer interactions.
  • Upsell or cross-sell products or services to customers as appropriate.
  • Collaborate with other departments or team members to address customer needs or escalate complex issues.
  • Stay updated on product knowledge, company policies, and procedures to provide accurate and up-to-date information to customers.
  • Meet or exceed performance targets, such as call handling metrics, sales targets, or customer satisfaction goals.
  • Adhere to all relevant regulations and compliance standards, including data protection and privacy laws.
  • Continuously improve skills and knowledge through training and professional development opportunities.

Eligibility Criteria
Do you believe you have what it takes to fill the role of Call Centre Agent at CLS Human Capital Specialists? Waste no time – submit your application without delay! But before you do, take a moment to review the eligibility criteria for this position. These criteria will assist you in evaluating your suitability for the role. To maximize your chances of success, make sure you meet all the requirements outlined below.

The CLS Human Capital Specialists Job Vacancy as Call Centre Agent Eligibility Criteria are as follows:

  • Obtain a National Senior Certificate.
  • Consider having an RE 5 (advantageous).
  • Acquire Class of Business Certificates (advantageous).
  • Gain 1 – 3 years’ experience.
  • Master MS Excel at an Intermediate level.
  • Excel in MS Outlook, demonstrating excellent email etiquette.
  • Practice Cold Calling techniques.
  • Ensure you have your own transport.
  • Adhere to working hours from 08h00 – 16h30.
  • Accumulate experience with telesales and online sales.
  • Develop an Insurance background.
  • Cultivate a Customer relations background.
  • Strengthen your administration skills.
  • Gain experience with social media platforms.
  • Be multilingual.

Application Instructions
Apply online: CLS Human Capital Specialists Job Vacancy as Call Centre Agent 2024.

Access the designated website using Google Chrome as your web browser, as specified above.

Fill out the application form meticulously, ensuring that the most relevant information is entered into the corresponding fields accurately and reflecting your current circumstances.

It is imperative to meticulously verify the accuracy of all information provided, as both you and the entire selection committee will review it. Any indication of false information from applicants could potentially compromise their application status.

In addition to uploading your profile picture and Curriculum Vitae (CV), candidates are required to submit essential supplementary documents along with their CV. It is vital to compile these documents promptly. Your CV should be in either PDF or Word format, free from any handwritten or other markings.

By submitting your application, you grant authorization to the selection committee to utilize your personal information for event registration purposes. Please note that the provision of these documents is solely for the purpose of registering your details in their database and does not guarantee inclusion in the prospective Learnership for the year 2024.

Candidates are instructed to submit their applications exclusively through the specified website. Submissions through alternative methods, such as hand delivery or fax, will not be entertained by the selection committee.

Closing Date
Applications for theCLS Human Capital Specialists Job Vacancy as Call Centre Agent must be submitted before the closing date on 10 May 2024.

Make sure to register early to secure your application, aiming to establish a firm footing during the recruitment phase, although immediate success is not assured.

Adhere to the specified deadline, as the selection committee maintains a strict zero-tolerance policy for late applications. Any submissions received after the closing date will be automatically disqualified during the evaluation process.

CLS Human Capital Specialists reserves the sole authority to extend or reject employment offers to individuals throughout the recruitment process. The decisions rendered by the selection committee are deemed final and binding on all parties involved.

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