Fancourt Hotel & Resort Job Vacancy as Receptionist 2024: Welcoming Grade 12 Diploma Holders to Work in Luxury Hotel

About Fancourt Hotel & Resort
Nestled in the captivating landscapes of South Africa’s Garden Route, Fancourt Hotel & Resort stands as an esteemed beacon of luxury hospitality. Located near the charming town of George, this renowned resort beckons travelers seeking an unparalleled fusion of relaxation, recreation, and indulgence. Boasting world-class facilities and amenities, Fancourt promises an unforgettable experience for every guest.

At the heart of Fancourt’s allure are its prestigious golf courses, crafted by legendary figures in the sport such as Gary Player. These meticulously designed courses offer a blend of challenge and enjoyment, catering to golf enthusiasts of all skill levels. Complementing the courses is Fancourt’s esteemed golf academy, providing an opportunity for players to refine their abilities or embark on a journey into the sport.

About the Fancourt Hotel & Resort Job Vacancy as Receptionist 2024
Fancourt Hotel & Resort is seeking for a proper candidate to fill in their employment position as a professional Receptionist for their leisure and golf resort. Fancourt Hotel & Resort, situated in George at the heart of South Africa’s Garden Route, announces an exciting opportunity for a Receptionist at its esteemed Spa. Renowned as South Africa’s premier golfing, leisure, and lifestyle destination, Fancourt is dedicated to delivering exceptional hospitality experiences.

The ideal candidate for the Receptionist role will be customer-focused, a collaborative team player, possess excellent communication skills, maintain a polished appearance, exude friendliness, and demonstrate meticulous attention to detail. They will play a vital role in enhancing the service journey of guests, reflecting Fancourt’s commitment to excellence.

This position offers the chance to contribute to creating unforgettable moments for guests amidst the stunning surroundings of the Garden Route. As a Receptionist at Fancourt, the successful candidate will not only be part of a renowned destination but also an integral member of a team dedicated to crafting extraordinary experiences for every guest.

The job position requires you to perform these specific duties:

  • Overseeing all aspects of guest interactions and experiences
  • Addressing guest inquiries, requests, and concerns
  • Processing cash and credit card transactions securely and privately
  • Ensuring the accurate balancing of cash floats and performing banking tasks
  • Managing reservation inquiries and bookings effectively
  • Handling both incoming and outgoing calls and managing switchboard operations
  • Providing recommendations and promoting the sale of spa treatments and beauty products.

The position is currently based in this location: Western Cape, George. For application purposes, please kindly take note of the Fancourt Hotel & Resort Job Vacancy as Receptionist 2024’s Refernece Number: GEO001017.

General Duties as Receptionist

  • Greet and welcome guests with a friendly and professional demeanor
  • Manage incoming calls, emails, and inquiries, redirecting them as necessary
  • Maintain a tidy and organized reception area, ensuring it reflects a positive image of the establishment
  • Handle guest check-ins and check-outs efficiently, processing payments and issuing keys/cards
  • Provide information to guests about hotel facilities, services, and local attractions
  • Assist guests with special requests or arrangements, such as restaurant reservations or transportation
  • Manage guest bookings and room allocations accurately using the hotel’s reservation system.
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain confidentiality of guest information and adhere to security protocols
  • Handle any guest complaints or issues promptly and professionally, seeking resolution to ensure guest satisfaction
  • Assist with administrative tasks such as filing, photocopying, and data entry as needed
  • Stay informed about hotel policies, procedures, and promotions to provide accurate information to guests
  • Monitor and maintain office supplies inventory, placing orders as needed.

Eligibility Criteria
First and foremost, it’s imperative to familiarize yourself with the eligibility criteria for the Receptionist position at Fancourt Hotel & Resort. These requirements are pivotal in assessing your suitability for the role. To confirm your qualifications, please refer to the comprehensive list of prerequisites outlined below. Ideally, to enhance your chances of success, it’s recommended to satisfy all the stipulated criteria.

The Fancourt Hotel & Resort Job Vacancy as Receptionist Eligibility Criteria are as follows:

  • Obtain a Grade 12 diploma or its equivalent, along with at least 1 year of experience as a Receptionist or in front office operations within a 4-star or 5-star hotel and/or spa setting
  • Acquire proficiency in using the MS Office Suite
  • Possess a qualification in Tourism, Hospitality, or Customer Service, and gain familiarity with any booking and point-of-sales systems, which will be advantageous
  • Be ready to work on weekends and public holidays
  • Be ready to work shifts.

How to Apply
Apply online Fancourt Hotel & Resort Job Vacancy as Receptionist 2024 at:

Please follow the application instructions below:

  1. Using Google Chrome is recommended for accessing the specified website.
  2. Ensure that the information you input into the application site is relevant and accurate.
  3. Make sure to upload your most recent CV, highlighting your strengths, skills, and qualifications.
  4. By submitting your application, you are granting permission for the selection committee to use your personal details for registration purposes.
  5. Applications will be subject to additional scrutiny and verification procedures to confirm their authenticity.
  6. Applicants found to have provided false information will be ineligible for registration.
  7. Use only the provided portal for submitting applications; alternative methods such as hand delivery or fax will not be accepted by the selection committee.

By submitting your applications, you are expressly authorizing the selection committee to utilize your personal information for the purpose of registration. This means that the committee will use the information you provide to process your application and potentially contact you regarding your candidacy. Your consent ensures that your personal details are handled appropriately and in accordance with relevant privacy regulations.

Closing Date
Applications for the Fancourt Hotel & Resort Job Vacancy as Receptionist must be submitted before the closing date on 12 May 2024.

The selection committee strictly adheres to a policy of zero tolerance for late applications. Any submissions arriving after the specified deadline will be disregarded and will not be considered during the registration period.

To ensure equitable and comprehensive assessment of your application, it is strongly advised that candidates submit their applications at the earliest opportunity. This allows ample time for thorough review and assessment of your application materials. We encourage you to prepare and submit your application promptly.

If you do not receive any communication within two weeks following the closing date, please consider your application unsuccessful.

Please note that Fancourt Hotel & Resort reserves the right to appoint or decline candidates throughout the recruitment process. It’s important to understand that all decisions made by the selection committee are final and conclusive.

Company Contact Details
Do you need clarification about the Receptionist position available at Fancourt Hotel & Resort? Don’t hesitate to reach out! Feel free to send any questions or concerns to the contact person listed below.

Telephone Number: +27 44 804 0000

Email Address: [email protected]

Physical Address: Montagu Street, Blanco, George, South Africa 6530

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