MPRTC Recruitment Job Vacancy as Customer Service Agent 2024: Available Position for Matric or Higher Tertiary Qualification Holders

About MPRTC Recruitment
MPRTC Recruitment, operating as a BEE Level 4 enterprise, was established in 1997 and has significantly expanded its footprint, now boasting offices in Natal, Witbank, Cape Town, and Nelspruit. With a dedicated team comprising 25 recruitment and support consultants, MPRTC has consistently upheld its reputation as a leading recruitment agency in the respective regions it serves.

Through the establishment of a robust network, MPRTC has developed the capacity to source and deploy talent across a wide geographical expanse. This strategic capability has enabled the agency to successfully cater to the recruitment needs of businesses spanning South Africa. The agency’s ongoing success in talent acquisition directly addresses the pressing demand for highly qualified and skilled personnel in various industries. This proactive approach not only meets the immediate staffing requirements of businesses but also contributes to the overall growth and efficiency of the workforce across the nation.

About the MPRTC Recruitment Job Vacancy as Customer Service Agent 2024
MPRTC Recruitment is looking for suitable candidates who are capable of working as a professional Customer Service Agent in the Commercial Trucks field. MPRTC Recruitment is currently seeking an experienced Customer Service Consultant to fill the vacancy of Customer Service Agent. This role presents an opportunity for the selected candidate to join a prestigious team and assume a pivotal position within the organization. The ideal candidate will not only contribute their expertise to the team but also play a vital role in delivering exceptional service to customers. With a focus on providing top-notch support and fostering positive customer interactions, the successful candidate will become an integral part of MPRTC Recruitment’s esteemed workforce.

As a Customer Service Agent, you will be required to perform the duties below:

• Deliver outstanding customer service, guaranteeing a favorable experience.
• Manage telephone inquiries with professionalism and attentive listening.
• Employ CRM systems to improve customer engagements.

The position is currently based in Kempton Park, Johannesburg. For application purposes, please kindly take note of the MPRTC Recruitment Job Vacancy as Customer Service Agent’s Reference Number: NEL011249.

General Duties as Customer Service Agent

• Provide exceptional customer service and support to ensure customer satisfaction.
• Handle inbound and outbound phone calls, emails, and other communications promptly and professionally.
• Address customer inquiries, concerns, and complaints with empathy and effective problem-solving skills.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
• Utilize CRM systems and other software tools to manage customer interactions, update customer records, and track issues.
• Collaborate with other team members and departments to resolve complex customer issues and escalate as necessary.
• Assist with sales inquiries, promotions, and upselling opportunities when appropriate.
• Continuously seek ways to improve the customer experience and suggest process enhancements to management.
• Adhere to company policies and procedures regarding customer interactions, data privacy, and confidentiality.

Eligibility Criteria
If you’re ready to take on the role of Customer Service Agent with MPRTC Recruitment, don’t hesitate to register! However, if you’re unsure whether this position aligns with your skills and abilities, there’s no need to fret. Simply review the requirements listed below and compare them with your qualifications according to the selection committee’s expectations. To increase your likelihood of acceptance, ensure that you meet all of the specified criteria. While not meeting all requirements may not result in automatic disqualification, it could diminish your chances of being selected.

The MPRTC Recruitment Job Vacancy as Customer Service Agent Eligibliity Criteria are as follows:

• Attain at least a Matric or higher tertiary qualification.
• Obtain a Code 8 licence.
• Accumulate a minimum of 2 years’ experience in a comparable role.
• Ensure proficiency in reading, writing, and speaking English fluently.
• Demonstrate proven customer support experience or previous roles as a Client Service
• Representative.
• Enhance phone contact handling skills and practice active listening.
• Familiarize yourself with CRM systems and associated practices.
• Exhibit excellent communication skills.

Application Instructions
Apply online:  MPRTC Recruitment Job Vacancy as Customer Service Agent 2024.

It is strongly recommended that you utilize Google Chrome when accessing the specified website for seamless navigation.

For added convenience, consider applying via your smartphone instead of a computer, particularly if you own an Android device equipped with Google Chrome as the default browser, eliminating the need for additional installations.

When you provide any Personal Information to MPRTC, whether in written or electronic form, you are acknowledging that this action signifies a reasonable, unconditional, specific, and voluntary consent to the processing and storage of said Personal Information by MPRTC. This consent extends to both MPRTC itself and its clients, as well as any verification information suppliers associated with MPRTC. This process ensures that your information is utilized appropriately and securely in accordance with relevant data protection regulations

All submitted information will undergo thorough review by the entire selection committee, including yourself, necessitating a careful check to eliminate any inaccuracies or misleading details that could potentially jeopardize your candidacy.

By submitting your application, you grant authorization to the selection committee to utilize your personal information for event registration purposes, encompassing details such as your name, address, and email address.

All applications must be exclusively submitted via the designated website, accessible through the provided link. Submissions through alternative channels, such as hand delivery or fax, will not be considered by the committee responsible for candidate selection.

Closing Date
Applications for the MPRTC Recruitment Job Vacancy as Customer Service Agent must be submitted before the closing dates on: 24 April 2024.

Ensuring the safeguarding of your application is achievable by registering promptly. However, it’s important to note that this action does not guarantee immediate success; rather, it provides a stable footing during the recruitment journey.

Incomplete applications will be deemed ineligible by the selection committee. Submissions received after the deadline will not undergo consideration, irrespective of their content. All applications submitted post-deadline will be disregarded without further review.

Communication regarding application status will exclusively be extended to shortlisted candidates. Should there be no correspondence from the selection committee within 14 days following the application deadline, we regret to inform you that your candidacy has not been advanced.

MPRTC retains the authority to extend or decline employment offers at its sole discretion. Decisions rendered by the selection committee are final and binding upon all parties involved in the process.