TIH (Telesure Investment Holdings) Short Term Insurance Learnership 2024: Looking for Applicants with Matric/Grade 12 Qualification

About TIH (Telesure Investment Holdings)
Telesure Investment Holdings stands as a powerhouse in South Africa’s financial landscape, housing some of the nation’s leading financial service providers. Within their diverse portfolio, they encompass both long-term and short-term insurers, health insurance, and a comparison platform dedicated to insurance and personal finances. Their journey commenced on June 1st, 1985, coinciding with the introduction of Auto & General Insurance into the South African market. Since that pivotal moment, they have evolved into a network of affiliates, boasting some of South Africa’s most esteemed and easily recognizable brands. Each of these brands has successfully uncovered more effective ways to provide their unique clientele with a profound sense of security and assurance.

The fundamental mission of Telesure Investment Holdings is rooted in instilling peace of mind in people’s lives. Whether it’s safeguarding their belongings, loved ones, or significant life aspirations for which they tirelessly strive, this organization is dedicated to granting that peace of mind. They blaze a trail in the industry, constantly pursuing excellence and customer-centric innovation in the realm of financial services. The spirit of collaboration is at the core of their operations, where a cohesive team of inventive thinkers and proactive doers works tirelessly to expand the limits of human potential. It’s worth noting that TIH is under the ownership of BHL (SA) Holdings Limited.

About the TIH (Telesure Investment Holdings) Short Term Insurance Learnership 2024
TIH (Telesure Investment Holdings) is offering a learnership opportunity for individuals looking to develop their abilities and skills in Short Term Insurance. The TIH (Telesure Investment Holdings) Short Term Insurance Learnership mandates your participation in a comprehensive 12-month Customer Care learnership situated within the Contact Centre. This unique program offers an immersive understanding of the entire customer journey across the Auto & General, First For Women, and Dial Direct brands. During the course of this learnership, you will receive dedicated training in Customer Care and Claims Capturing, enhancing your skills and knowledge in these crucial domains.

The learnership program is meticulously designed to equip participants with essential skills, knowledge, and practical experience vital for effectively assisting clients across various departments such as Customer Care, Claims Capturing, and Retentions.

Participants will gain an in-depth understanding of each customer’s unique profile, enabling them to tailor appropriate courses of action aligned with specific customer needs, ensuring high levels of customer satisfaction. This involves employing effective communication and active listening skills to discern customer interests and address any areas requiring further clarification.

Moreover, participants will learn how to identify the most suitable products or services matching the customer’s stated needs. They will be trained to elucidate product/service selections to customers and extend invitations to make a purchase at the standard price and in accordance with the terms and conditions of sale.

Efficient time and attendance management will be emphasized, guiding learners in prioritizing their workflow to meet operational requirements and uphold superior service delivery. Additionally, meeting individual targets—such as talk time, sales, and lead targets—will be emphasized to contribute effectively towards the organization’s overarching objectives.

A significant aspect of the program involves developing the skills to schedule follow-up actions and input relevant information into the customer relationship management system post-customer interaction. This helps in creating a robust call plan and ensuring the organization possesses accurate and high-quality data essential for effective customer retention and business development initiatives.

The learnership will also impart a solid grasp of the organization’s policies, procedures, regulatory codes, and codes of conduct. Adherence to these guidelines is imperative to ensure that work is carried out to the requisite standards, maintaining the organization’s integrity.

Furthermore, participants will actively engage in continuous self-improvement through various activities like assessment, development planning, and formal/informal training. This will aid in expanding their knowledge of products, relevant technologies, external regulations, and industry best practices, fostering ongoing educational growth.

For application purposes, please kindly take note of the TIH (Telesure Investment Holdings) Short Term Insurance Learnership 2024’s Reference Number: Learnership STI

Eligibility Criteria
Are you confident in your eligibility to enroll in the TIH (Telesure Investment Holdings) Short Term Insurance Learnership? We encourage you to submit your application promptly. However, prior to doing so, it’s crucial to thoroughly assess the eligibility criteria for this position. These criteria will play a significant role in determining your suitability for the role. Take a moment to review the outlined qualifying requirements below to gauge if you meet them. Following these guidelines is strongly recommended to enhance your chances of a successful application.

The TIH (Telesure Investment Holdings) Short Term Insurance Learnership Eligibility Criteria are as follows:

• Attain Matric/Grade 12 or SAQA Accredited Equivalent (Essential).
• Ensure age falls within the range of 18-30.
• Demonstrate fluency in English (Essential).
• Maintain a clear criminal record.
• Reside within Gauteng.
• Avoid prior participation in a learnership.
• Confirm the absence of a Date of First Appointment (DOFA) or any upcoming within the year.
• Cultivate experience in relevant fields: Call Centre (Advantageous), Sales (Advantageous), Customer Care (Advantageous).
• Acquire knowledge of the Short-term Insurance Industry (Advantageous).

Application Instructions
Apply online: TIH (Telesure Investment Holdings) Short Term Insurance Learnership 2024.

For optimal access to the online portal mentioned, it is recommended to use Google Chrome.

When utilizing the application portal, kindly input your pertinent responses into the designated fields. Ensure that all the personal information you furnish accurately aligns with your present circumstances.

Alternatively, you have the option to submit your application using your smartphone, which is a more convenient method compared to using a computer. If you’re using an Android smartphone, Google Chrome serves as a suitable web browser. The advantage is that Google Chrome is readily available on Android devices, eliminating the need for any additional browser installations.

By submitting your application, you are expressly granting consent to the selection committee to utilize your personal information for the purpose of registration.

All applications will undergo thorough review and additional vetting processes to ascertain the authenticity of the applicants. Individuals discovered to have provided false information on their applications will not be permitted to register during the designated registration period.

Candidates are required to utilize the provided portal for their application submissions. Submissions through alternative methods, such as hand delivery or fax, will not be considered or accepted by the selection committee.

Closing Date
Application is available as long as it is not deleted on its official website.

To expedite the approval of your application, it’s essential to promptly enroll and express your interest. This step is designed to secure a stable position for you during the recruitment process. However, it’s important to note that enrollment does not assure an immediate green light but enhances the efficiency of the approval process.

It’s within the discretion of Telesure Investment Holdings (TIH) to extend or decline employment offers to individuals. The final say on employment decisions rests with the selection committee, and their judgments are conclusive and must be respected by all parties involved.