Tenacity Financial Services Collections Learnership 2023-2024: Accepting Unemployed Candidates

About Tenacity
Tenacity Financial Services is a reputable South African company that specializes in offering financial services, focusing particularly on providing private label credit cards to a specific target demographic. The company is well-regarded for its commitment to accessibility and transparency, as evidenced by its straightforward pricing structure. Furthermore, Tenacity Financial Services takes pride in its efficient and streamlined operations, boasting a quick time-to-market process that is supported by a highly skilled and professional team.

The company’s workforce comprises individuals with extensive experience and a track record of success spanning over two decades. These team members possess a diverse range of expertise, allowing Tenacity Financial Services to adopt a multi-disciplinary approach in assisting retailers navigate through challenging phases and deliver exceptional retail experiences to their customers. The company’s effective management system plays a vital role in maintaining its stellar reputation and ensuring seamless operations.

About the Tenacity Financial Services Collections Learnership 2023-2024
Tenacity Financial Services is providing unemployed applicants the chance to study and work at the same time with their Collections learnership programme. The Tenacity Financial Services Collections Learnership is an immersive 15-month program designed to provide valuable training and hands-on experience to successful applicants. During this learnership, individuals will engage in a combination of classroom-based training and practical work experience within our Collections team. The primary objective is to acquire a nationally recognized qualification in Contact Centre Operations (NQF level 4).

Beyond the qualification itself, the learnership offers much more. Participants will develop a range of business, personal, and technical call centre skills that can be applied not only within the Collections department but also across various areas of the organization. These skills serve as a foundation for growth and advancement throughout their career journey.

The Tenacity Financial Services Collections Learnership requires you to perform the duties below:

• Participate in the required training interventions and demonstrate successful completion of the competency assessments
• Fulfill all the necessary criteria for successfully obtaining the Call Centre Operations certificate
• Compile and submit a comprehensive Portfolio of Evidence
• Engage as an active and contributing member of the Collections team, providing exceptional customer service
• Effectively address and resolve Collections queries over the phone in alignment with the business’s objectives
• Efficiently and professionally rehabilitate accounts to ensure positive outcomes
• Consistently strive to achieve exceptional customer experience and satisfaction
• Responsively act upon any ad-hoc instructions provided by team leaders when required.

For application purposes, please kindly take note of the Tenacity Financial Services Collections Learnership 2023-2024’s Reference Number: TFS-473.

Eligibility Criteria
Enroll in the Tenacity Financial Services Collections Learnership only if you are confident about your desire to participate. If you are unsure about your suitability, there is no need to worry. Simply review the listed requirements and compare your qualifications with the selection committee’s standards. To increase your chances of acceptance, ensure that you meet all of the specified criteria. While not meeting the requirements may not lead to immediate disqualification, it could negatively impact your chances of approval.

The Tenacity Financial Services Collections Learnership Eligibility Criteria are as follows:

1. Basic Qualifications

• Currently unemployed
• Between 18-30 years old
• Meet the minimum Grade 12 requirement
• Ensure that you are presently unemployed
• Maintain a positive attitude
• Commit to dedicating 15 months to the Tenacity learnership programme
• Display a strong work ethic
• Possess the ability to work shifts and weekends
• Avoid any current or future enrollment in studies during the programme, whether full-time or part-time
• Have not participated in a learnership or skills programme within the last 12 months.

2. Personal Attributes

• Apply your strong problem-solving and negotiation skills
• Orient yourself towards providing excellent customer service
• Demonstrate accuracy and meticulous attention to detail
• Utilize your numeracy skills effectively
• Showcase your literacy abilities
• Maintain high motivation and energy levels
• Possess proficiency in computer literacy
• Exhibit the ability to work independently while also collaborating effectively in a team
• Practice self-monitoring, personal time management, and self-discipline
• Display a capacity for learning agility and adaptability
• Take ownership of tasks and targets.

Application Instructions
Apply online: Tenacity Financial Services Collections Learnership 2023-2024.

To access the specified website, it is recommended that you utilize Google Chrome as your preferred browser.

For accurate and relevant responses, please input your replies in the appropriate sections of the application site. It is crucial that all personal information provided is truthful and applicable to your current circumstances, unless otherwise stated.

The entire selection committee, including yourself, will review the information you provide, ensuring its confidentiality. Therefore, it is essential to thoroughly verify the absence of any false information. Candidates found to have provided misleading details may be placed in potentially risky situations.

In addition to your profile photo and Curriculum Vitae (CV), candidates are required to submit several supporting documents. It is important to compile these documents promptly after obtaining the necessary permissions.

If possible, submit your curriculum vitae in PDF or Word format, ensuring that it is free from any handwritten or other markings.

The information you provide will be used by the selection committee to register you for the event. By submitting your applications, you grant the committee permission to utilize your personal information for this purpose.

Candidates must submit their applications exclusively through the provided website. Any attempts to submit materials through alternative methods, such as hand delivery or fax, will be rejected by the evaluating committee.

Closing Date
Application is available as long as it is not deleted on its official website.

It is highly recommended for candidates to submit their applications promptly. Doing so will allow you ample time to thoroughly assess and review the contents of your applications. We kindly request that you begin preparing your applications as soon as you can.

During the recruitment process, Tenacity Financial Services retains the authority to decide whether or not to make an appointment. Please note that all decisions made by the selection committee are conclusive and cannot be appealed.