Momentum Metropolitan Holdings Client Service Administrator Learnership 2023-2024: Accepting Candidates Who Have Officially Completed Matric or Grade 12

About Momentum Metropolitan Holdings
Metropolitan, established in 1899, stands as one of South Africa’s leading financial services providers. With a history of 116 years dedicated to serving communities, it represents true empowerment by offering affordable financial solutions that foster the prosperity and security of African families and businesses.

While headquartered in South Africa, Metropolitan extends its reach to nine other African countries, including Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, Swaziland, and even the United Arab Emirates. The company specializes in financial wellness solutions tailored to the needs of low-income consumers. These solutions encompass burial insurance, health insurance, savings options, hospital cash-back coverage, retirement plans, life insurance, and more.

About the Momentum Metropolitan Holdings Client Service Administrator Learnership 2023-2024
Momentum Metropolitan Holdings is offering a learnership programme for candidates keen on upgrading their abilities as a Client Service Administrator. Enroll in the Momentum Metropolitan Holdings Client Service Administrator Learnership, a structured program offering a chance to acquire theoretical knowledge and practical experience in the workplace.

Through this learnership, you can attain a Service Consultant NQF Level 4 qualification, recognized by INSETA. Embracing our learnership opens up various career paths like Pension Fund Administrator, Client Service Administrator, Service Consultant, and more. While completion of the learnership doesn’t guarantee full-time employment, it provides invaluable experience to jumpstart your career! If selected, you’ll be employed for twelve(12) months, receiving a monthly stipend.

The learnership will require you to perform the duties below:

• Ensure accurate completion of member and risk contribution reconciliations.
• Investigate and resolve all non-reconciling items.
• Monitor the timely payment of monthly risk premiums to respective insurers as per agreed timelines.
• Weekly updates of risk processes on member records and reconciliations.
• Review and approve calculations of late payment interest.
• Compose professional and relevant correspondence for clients.
• Prepare and submit accurate reports on the status of Retirement Fund administration.
• Attend meetings related to retirement to stay informed about business operations.
• Review claim documentation to verify completeness and accuracy.
• Proactively follow up with clients for any outstanding information.
• Submit beneficiary statements to the board of trustees for approval when required.
• Process and disburse claims according to service level agreements with clients.
• Prepare and submit monthly reports.
• Address client queries within agreed service level agreements and provide timely feedback.
• Resolve and escalate client queries as needed.
• Foster and maintain relationships with clients and internal and external stakeholders.
• Adhere to service level agreements with all clients and stakeholders, managing client expectations.
• Offer recommendations to enhance client service and ensure fair treatment of clients in your area of responsibility.
• Actively participate in building a culture that fosters rewarding relationships, encourages feedback, and provides exceptional customer service.
• Regularly provide reports on service delivery against agreed service level agreements and overall customer targets.

The Momentum Metropolitan Holdings Client Service Administrator Learnership is currently available in these locations below:

• Centurion, Gauteng (Ref. No. MMH230728-7)
• Cape Town, Western Cape (Ref. No. MMH230728-5)
• Gauteng, Centurion (Ref. No. MMH230728-6).

Eligibility Criteria
If you are confident about joining the Momentum Metropolitan Holdings Client Service Administrator Learnership, go ahead and sign up! However, if you are unsure about your suitability for the program, there’s no need to worry. Just review the requirements listed below and compare them with the selection committee’s standards to see if you meet the qualifications. To increase your chances of acceptance, make sure you meet all the mentioned criteria. While not meeting all the criteria may not automatically disqualify you, it could potentially lower your chances of being accepted.

The Momentum Metropolitan Holdings Client Service Administrator Learnership Eligibliity Criteria are as follows:

• Officially recognized as citizens of South Africa
• Complete Matric/Grade 12
• Committed to the entirety of the learnership
• Pay attention to detail
• Be accountable
• Show customer orientation
• Demonstrate planning and organizing skills.

Application Instructions
Apply online Momentum Metropolitan Holdings Client Service Administrator Learnership 2023-2024 at:

• Centurion, Gauteng (closing date: 04 August 2023)
• Cape Town, Western Cape (closing date: 07 August 2023)
• Gauteng, Centurion (closing date: 07 August 2023).

We recommend utilizing Google Chrome as your web browser to access the mentioned web address (as shown above).

In order to submit their applications, candidates must create an account on the application portal and use this account throughout the registration process.

To ensure the security of your account, it is crucial to keep your account information confidential and never share your sensitive information, especially your password, with anyone else.

All members of the selection committee, including yourself, will review your application, and any information provided will be treated with utmost confidentiality. It is essential to thoroughly review your application to avoid any misleading or false information, as providing such information could place candidates in potentially hazardous situations.

By submitting your applications, you grant permission to the selection committee to use your personal information for event registration purposes.

Candidates must submit their applications through the provided website link. Attempts to submit materials via other methods, such as hand delivery or fax, will not be accepted by the selection committee.

Closing Date
Applications for the Momentum Metropolitan Holdings Client Service Administrator Learnership must be submitted before the closing date on 04 and 07 August 2023.

The selection committee strictly enforces a policy of not accepting late applications. Any submissions received after the closing date will not be considered during the registration period.

It is advised that candidates submit their applications promptly upon being informed of their selection. This approach allows for ample time to carefully review the content of their applications.

Throughout the recruitment process, Momentum Metropolitan Holdings reserves the authority to either accept or reject candidates for employment. The decisions made by the selection committee are definitive and must be respected by all parties involved.