About TFG (The Foschini Group)
TFG (The Foschini Group) is one of South Africa’s major retail groups, with 30 retail brands that deal in fashion, value, jewellery, accessories, sports wear, cellular, homeware, and furniture. TFG (The Foschini Group) is comprised of the following companies: TFG Africa has a presence in a number of African countries, including Zambia, Namibia, Eswatini, Botswana, Lesotho via a variety of retail brands. TFG strives to provide consumers with the most exceptional omnichannel experiences possible. TFG now operates more than 4 300 locations in 26 countries and employs more than 34 800 people, serving more than 26.4 million clients worldwide (RSA).
First, TFG entered the United Kingdom market in 2015 with the purchase of the luxury womenswear brand Phase Eight, which was quickly followed by the acquisition of Whistles the following year and Hobbs in 2017. TFG’s foothold in the Australian market has been bolstered by the purchase of Retail Clothing Group Pty Ltd (RAG), a prominent male apparel retailer in the country, in July 2017.
About the TFG (The Foschini Group) Job Vacancy as Customer Services Agent 2022
TFG (The Foschini Group) is opening up an employment opportunity as Customer Service Agent for anybody interested in working as Call Centre Representatives. The TFG (The Foschini Group) Job Vacancy as Customer Services Agent requires the selected candidates to be a driven individual as you perform a list of duties and fulfill customer satisfaction.
Below are the responsibilities as Customer Services Agent:
- All requests will be processed in accordance with the department’s operating guidelines
- Help other internal stakeholders with customer service issues by responding to client inquiries through email
- Respond to all customer and store inquiries and requests as precisely as possible
- Ensure that the department’s productivity and quality requirements are met.
For application purposes, please take note of the TFG (The Foschini Group) Job Vacancy as Customer Services Agent’s Reference Number: 12045.
If you think this is the right opportunity for you, don’t hesitate to register for the TFG (The Foschini Group) Job Vacancy as Customer Services Agent.
Do you believe you have what it takes to be considered for the Customer Services Agent position at TFG (The Foschini Group)? Make sure to send in your application as soon as possible after receiving it! But first and foremost, you’ll want to look into the qualifications for the position in question. These factors will determine whether or not you would make an excellent candidate. If you’d like to double-check your qualifications, be sure to review the eligibility criteria listed below.
The TFG (The Foschini Group) Job Vacancy as Customer Services Agent Eligibility Criteria are as follows:
- Possesses a Matric qualification
- Has at least 1 year of proven working experience in the Customer Services department dealing with Call Centres
- Has prior experience with Customer Services
- Shows a fast typing speed of 25 words per minute
- Understands how to us MS Office suite
- Communicates well with their peers, especially in English
- Puts on a customer oriented attitude
- Listens to people well
- Knows how to manage their stress
- Shows high levels of energy
- Has their own mode of transportation (e.g. private or public)
- Prepared to perform work duties on public holidays and weekends
- Prepared to work from Mondays to Sundays from 08h00 – 21h00.
Important note: preference will be offered to (but not limited to) applicants originating from designated groups as defined in the Employment Equity Acts (that includes people with disabilities).
Apply online: TFG (The Foschini Group) Job Vacancy as Customer Services Agent 2022.
It is recommended that you use Google Chrome as your web browser in order to access the aforementioned web address (see above).
For the purpose of submitting their applications, candidates are required to create an account on the application portal. It will be necessary to log into this account for the duration of the registration process.
By submitting your applications, you are granting permission to the selection committee to use your personal information for the purpose of registering you for the event.
Applicants’ applications will be subjected to additional evaluation and vetting procedures in order to ensure that they are legitimate. Anyone who is found to be falsifying any aspect of their applications will be disqualified from participating in the registration period.
Candidates are required to submit their applications through the website linked to above. Attempts to submit materials by other means, such as hand delivery or fax, will be rejected by the selection committee.
Application is available as long as it is not deleted on its official website.
Candidates are advised to send in their applications as soon as possible. This will leave you with some time to properly evaluate the contents of your applications. Kindly prepare your applications at your earliest convenience.
TFG (The Foschini Group) reserves the rights to make an appointment or not during the recruitment process. All decisions made by the selection committee are final.