Rola Automotive Job as Bookings Clerk 2026: Opening a Permanent Opportunity for Applicants with Grade 12 or National Certificate
About Rola
The history of the Rola Group can be traced back to April 1963, when Mr. M.H. (Kiewiet) Cloete, a farmer from Karasburg, Namibia, encountered an unexpected opportunity while spending his family’s yearly holiday in Strand. During the trip, he developed a friendship with the owner of Helderberg Motors and purchased a vehicle from the dealership. What initially appeared to be an ordinary business transaction soon developed into a larger opportunity, leading Mr. Cloete to acquire a 50% shareholding in the small dealership.
Following Mr. Cloete’s retirement in 1994, ownership and leadership of the company were transferred to Laurie Claassen, who became the sole proprietor of Rola Motors. Over time, his sons joined the growing family business, with Theo becoming part of the company in 1986 and Marius following in 1993. Both gradually assumed greater responsibilities in preparation for future leadership roles. Upon Laurie Claassen’s retirement in 2007, the two brothers took full control of the company and successfully steered it through significant expansion and development, transforming it into the modern Rola Motor Group known today.
About the Rola Automotive Job as Bookings Clerk 2026
Rola Automotive is searching for candidates who would like to obtain an employment opportunity to work for the company as a permanent Bookings Clerk based in Hermanus. The Rola Automotive Bookings Clerk opportunity offers a rewarding position for a highly driven, professional, and customer-oriented individual to become part of the dynamic team at the Ford Hermanus dealership. The successful candidate will serve as one of the key representatives of the dealership’s service department, playing an important role in creating a positive customer experience.
The ideal applicant is expected to possess prior experience within the automotive industry, along with a solid understanding of vehicle servicing, maintenance, and repair procedures. Strong communication and interpersonal skills will be essential, as the role requires regular interaction with customers in a fast-paced and service-driven environment. In addition, the candidate should demonstrate excellent attention to detail, strong organisational abilities, a positive and proactive attitude, and a genuine commitment to delivering exceptional customer service at all times.
You will be required to perform the duties below:
- Oversee and manage the entire workshop booking and appointment scheduling process to ensure smooth daily operations and efficient customer service
- Provide customers with accurate estimates regarding repair costs, service charges, and expected completion timeframes based on workshop assessments
- Coordinate and arrange service appointments effectively between clients and service advisors to ensure clear communication and proper workflow management
- Ensure that all customer details, requested services, and reported vehicle issues are captured accurately and updated correctly within the system
- Prepare and process detailed job cards for workshop services, repairs, and maintenance procedures in accordance with company standards
- Maintain complete and accurate records of vehicle service histories while ensuring that all required documentation and administrative paperwork are completed correctly and submitted on time
- Handle customer inquiries, concerns, and complaints promptly and professionally, while working to achieve positive resolutions and maintain high customer satisfaction
- Perform additional administrative and clerical responsibilities as required within the Service Department to support overall operational efficiency.
For application purposes, please kindly take note of the Rola Automotive Job as Bookings Clerk 2026’s Reference Number: RMG260522-1.
General Responsibilities as Bookings Clerk
- Manage and schedule customer vehicle service bookings efficiently
- Coordinate appointment times with workshop staff and service advisors
- Answer incoming calls and respond to customer inquiries professionally
- Capture and update customer and vehicle information accurately in the system
- Confirm bookings and communicate service details to customers
- Maintain organised booking records and administrative documentation
- Monitor workshop capacity and allocate bookings accordingly
- Liaise with technicians and other departments to ensure smooth workflow operations
- Follow up with customers regarding appointments, delays, or completed services
- Handle cancellations, rescheduling requests, and booking amendments promptly
- Ensure excellent customer service is delivered at all times
- Prepare daily booking schedules and administrative reports when required
- Assist with general office administration and clerical duties
- Maintain confidentiality of customer and company information
- Adhere to company procedures, safety standards, and workplace policies.
Eligibility Criteria
Applicants are strongly encouraged to submit their applications for the Rola Automotive Bookings Clerk position as early as possible to maximize their chances of being considered. Before applying, it is important to carefully review all required qualifications and eligibility criteria. Your suitability for the role will depend largely on how closely your experience and background match these requirements. Be sure to examine the checklist below and assess your credentials accordingly.
The Rola Automotive Job as Bookings Clerk Eligibility Criteria are as follows:
- Obtain a Grade 12 qualification or equivalent certification
- Complete a Certificate in Office Administration or a related qualification
- Demonstrate previous experience within the automotive industry, where possible
- Maintain strong knowledge of vehicle servicing, maintenance, and repair procedures
- Communicate effectively while delivering excellent customer service
- Perform efficiently in a fast-paced working environment
- Apply strong attention to detail and effective organisational skills in daily tasks
- Display a positive attitude and a willingness to learn and grow professionally
- Operate computer applications and relevant software proficiently
- Hold a valid driver’s license supported by a clean driving record
- Maintain a clear criminal record at all times.
Application Instructions
Apply online (Rola Automotive Job as Bookings Clerk 2026):
- X1 Hermanus, Western Cape – Ref. No. RMG260522-1
Please follow the instructions below:
- Please send your updated Curriculum Vitae (CV) to the specified email address
- Make sure to state your notice period and salary expectations in your application
- For added convenience, you may choose to submit your application using your smartphone
- Android users are encouraged to use the Gmail application to conveniently send emails and attach documents such as CVs or supporting files
- Ensure that your CV contains all relevant information, including your qualifications, strengths, and professional experience
- Clearly demonstrate your suitability for the program and provide reasons why you should be chosen
- By submitting your application, you agree to allow the selection committee to use your personal information solely for registration purposes
- Applicants may be required to undergo further verification and screening procedures to validate the accuracy of the provided information
- Please note that any false or misleading information provided will result in immediate disqualification
- Applications must be submitted exclusively through the designated email channel
- Applications submitted by hand, fax, or any other alternative methods will not be accepted.
Closing Date
Applications for the Rola Automotive Job as Bookings Clerk must be submitted before the closing date on 29 May 2026.
The selection committee strictly upholds a zero-tolerance policy regarding late submissions; applications received after the official deadline will be automatically disqualified from the selection process.
Applicants are strongly advised to submit their applications as early as possible to allow adequate time for thorough review and assessment. Completing and preparing applications in advance is important to avoid unnecessary delays.
Rola retains complete discretion in selecting candidates throughout the recruitment process. Therefore, all decisions made by the selection committee are final and not subject to appeal.
Company Details
Email Address: [email protected]
