RCL Foods Job Vacancy as Telesales Clerk 2025: Offering Opportunity for Matric Applicants

About RCL Foods
RCL Foods, one of South Africa’s leading food industry giants, boasts a workforce of over 21,000 dedicated individuals. Renowned for its diverse range of both branded and private-label food products, the company ensures efficient distribution through its specialized supply chain partner, Vector. Headquartered in Johannesburg, RCL Foods benefits from its strategic location at the heart of South Africa’s economic hub, enabling seamless access to key markets and enhancing its reach.

Driven by its commitment to providing accessible, nutritious food options for all, RCL Foods aligns its core mission with a set of ambitious strategic objectives. These goals include expanding its market share within established categories, attracting new customers in emerging sectors, and exploring innovative growth opportunities across new markets and product lines. RCL Foods is dedicated to building a sustainable and successful business by creating food brands that resonate with consumers, enhance their everyday lives, and adapt to their changing needs. Through these continuous efforts, the company aims to make a lasting impact on the communities it serves, contributing to their health, well-being, and long-term prosperity.

About the RCL Foods Job Vacancy as Telesales Clerk 2025
RCL Foods is providing candidates the opportunity to join the well-established, highly-respectable company as a professional and capable Telesales Clerk. The RCL Foods Job Vacancy as Telesales Clerk is seeking a well-spoken, energetic, and hardworking individual to join their sales team as a Telesales Clerk. The ideal candidate must be committed to going above and beyond to meet customer demands, particularly in fulfilling bread orders.

You will also be required to handle the following:

• Handle customer orders received via telephone, mail, or in person, with a deep understanding of the company’s bread products
• Be familiar with the customer order cycle, including product selection, quantities, and pricing.
• Create internal sales orders for buffer stock
• Enter internal sales orders into an Excel control sheet
• Record internal sales orders in the JDE system
• Coordinate with customers and sales staff to process orders
• Ensure the accuracy of sales orders entered into the system
• Address status inquiries and closely monitor order progress
• Resolve any order-related issues promptly and effectively
• Notify production and dispatch teams of any sudden changes to sales orders
• Adhere to strict timelines for communicating orders to production and dispatch
• Maintain polite, professional, and efficient customer interactions, particularly over the phone
• Respond to customer queries in a timely and efficient manner
• Maintain accurate system master data, including pricing, discounts, and order sheets
• Perform daily reviews and reconciliations of all orders
• Ensure that sales data is recorded accurately and on time
• Revisit and reconcile all orders daily to ensure accuracy and completeness.

For application purposes, please kindly take note of the RCL Foods Job Vacancy as Telesales Clerk 2025’s Reference Number: RCL241127-2.

General Duties as Telesales Clerk

• Make outbound calls to potential customers to promote products or services
• Follow up on leads and maintain a customer database for future sales opportunities
• Provide detailed information to customers regarding product features, pricing, and promotions
• Process orders and ensure accurate entry into the system
• Handle customer inquiries and resolve issues or concerns in a timely manner
• Maintain up-to-date knowledge of product offerings, services, and promotions to assist customers effectively
• Achieve and exceed sales targets and objectives
• Schedule and coordinate appointments or meetings between customers and sales representatives
• Record and report on sales activities and outcomes regularly
• Upsell or cross-sell additional products or services based on customer needs
• Ensure the accuracy of customer orders and follow up on deliveries or order status
• Maintain excellent communication with existing and potential customers to build relationships.
• Provide exceptional customer service, ensuring a positive experience for each caller
• Process customer payments and handle transactions in accordance with company procedures
• Assist with administrative tasks, including filing and documentation related to sales activities
• Update and maintain customer records in the sales database accurately.

Eligibility Criteria
Start by thoroughly reviewing the eligibility criteria for the RCL Foods Telesales Clerk job vacancy. Each of these requirements is key in determining whether you meet the qualifications needed for the role. To gain a clear understanding of what’s expected, carefully examine the detailed list of prerequisites outlined below. For the best chance of success in the selection process, make sure you meet all the listed requirements before submitting your application. Taking the time to review and confirm that you fulfill these qualifications will significantly improve your chances of being considered for the position.

The RCL Foods Job Vacancy as Telesales Clerk Eligibility Criteria are as follows:

• Hold an NQF Level 4/5 qualification, Matric
• Demonstrate the ability to read, write, understand, and communicate effectively in English
• Exhibit strong numeracy skills
• Bring at least 2 years of related experience in an administrative or sales environment
• Leverage experience with JDE or ERP systems (advantageous)
• Be proficient in MS Excel
• Be prepared to work weekends and public holidays
• Exhibit strong communication skills
• Focus on quality orientation in all tasks
• Manage work efficiently and effectively
• Show tenacity and persistence in problem-solving
• Build and maintain positive working relationships
• Strive to enhance driver satisfaction
• Foster high levels of customer satisfaction
• Maintain a professional telephone manner
• Bring previous experience in a sales office environment (advantageous).

Application Instructions
Apply online: RCL Foods Job Vacancy as Telesales Clerk 2025.

Kindly follow the application instructions below:

1. For optimal functionality, we recommend using Google Chrome to access the provided website
2. Applicants must create an account on the application portal to submit their applications. This account will be essential throughout the entire registration process, so make sure to keep it active and accessible
3. It is crucial to maintain the security of your account. Avoid sharing sensitive information, such as your password, to protect your personal details
4. Alternatively, you can speed up the registration process by linking your account to free services like Google, Facebook, or LinkedIn, which will save time compared to manually creating a new account
5. The entire selection committee will review your application, and all the information you provide will be kept confidential, as per the agreement. Double-check your details for accuracy to ensure your application reflects the correct information and avoids any inaccuracies
6. The details you submit will be used by the selection committee for event registration purposes
7. By submitting your application, you give the committee permission to use your personal information for evaluation during the selection process
8. To be considered for the position, all applications must be submitted exclusively through the provided website link
9. Applications submitted through alternative methods, such as hand delivery or fax, will not be considered by the selection committee.

Closing Date
Applications for the RCL Foods Job Vacancy as Telesales Clerk must be submitted before the closing date on 03 December 2024.

Submit your application promptly to ensure that you secure your place within the registration window and avoid any last-minute issues, such as delays from heavy internet traffic or incomplete documentation, which could prevent your submission from being considered.

It is important to note that all applications must be submitted before the stated deadline. The selection committee will not accept any late applications, and failing to meet the deadline will result in automatic disqualification from the program.

RCL Foods holds exclusive authority over hiring decisions during the recruitment process. All decisions made by the selection committee are final and cannot be contested.

Company Details

Physical Address:
Ten The Boulevard
Westway Office Park
Westville
3629

Telephone Number: +27 031 242 8600

Postal Address:
PO Box 2734
Westway Office Park
3635