Pepkor Job as Customer Service Agent 2026: Applicants Must Have Strong Communication Abilities

About Pepkor
Pepkor’s success spanning more than a century has been driven by its ongoing commitment to understanding customer needs and providing products and services that meet those needs. The company has become a trusted household name by offering relevant and affordable products, helping South African consumers access essential goods when they need them.

Pepkor maintains a strategic focus on providing a shopping experience that is convenient, reliable, and rewarding across its businesses. The company works to make everyday products and services accessible while recognizing the positive impact this can have on customers’ quality of life. It also prioritizes strong and respectful relationships with employees and customers, while supporting the development of the communities in which it operates.

About the Pepkor Job as Customer Service Agent 2026
Pepkor is currently searching for commited applicants in need of employment and has sound communication skills fit for a role as a Customer Service Agent. The Pepkor Customer Service Agent position is suited to a dynamic and customer-focused individual who will join the Customer Resolution Centre team. The successful candidate will be responsible for handling customer enquiries across various communication channels, ensuring that each query is managed accurately, professionally, and efficiently. The role involves investigating and resolving customer concerns while escalating more complex matters to the appropriate teams when necessary.

You will be required to perform the duties below:

• Demonstrate up-to-date knowledge of customer service best practices within a retail environment.
• Understand the general principles and requirements of the Consumer Protection Act (CPA) as they relate to customer service.
• Familiarise yourself with Pepkor Lifestyle’s policies, practices, processes, and systems.
• Demonstrate working knowledge of customer relationship management (CRM) systems and related practices.
• Use social media platforms effectively for professional customer communication and engagement.
• Demonstrate proficiency in Microsoft Office and other relevant MS applications.
• Develop an understanding of Pepkor Lifestyle’s operating model and value chain.
• Uphold both express and implied ethical responsibilities when handling customers, information, and workplace matters.

General Responsibilities as Customer Service Agent

• Assist customers with enquiries, requests, and general account-related matters.
• Respond to customer queries through phone, email, online platforms, or other designated channels.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and efficiently.
• Investigate customer issues and identify appropriate solutions.
• Escalate complex or unresolved matters to the relevant department or supervisor.
• Process customer requests, transactions, amendments, and service-related information accurately.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Follow established customer service procedures, policies, and quality standards.
• Protect customer information and maintain confidentiality at all times.
• Identify recurring customer issues and communicate relevant trends to the appropriate teams.
• Work collaboratively with colleagues and other departments to resolve customer matters.
• Manage multiple customer enquiries while maintaining service quality and accuracy.
• Meet required service levels, performance targets, and customer satisfaction standards.

Eligibility Criteria
Before submitting an application for the Pepkor Customer Service Agent position, carefully review the eligibility requirements. These criteria are used to determine whether applicants meet the expectations for the role. Refer to the requirements below to ensure that your qualifications and experience align with the position. Meeting the specified criteria will help ensure that your application can be considered throughout the selection process.

The Pepkor Job as Customer Service Agent Eligibility Criteria are as follows:

1. Basic Qualifications

• Hold a Grade 12 qualification.
• Gain at least one year of experience in a Customer Resolution Centre or customer service environment.
• Obtain a tertiary qualification, which will be considered an advantage.
• Demonstrate strong written and verbal communication skills.
• Develop and maintain personal resilience.
• Manage multiple tasks effectively.
• Apply effective time management skills.
• Build strong interpersonal relationships.
• Demonstrate active listening and accurate interpretation skills.
• Apply effective conflict management techniques.
• Remain effective and composed when working under pressure.

2. Personal Attributes

• Demonstrate energy, enthusiasm, and drive.
• Maintain a strong customer-focused approach.
• Apply effective problem-solving skills.
• Plan and prioritise tasks efficiently.
• Communicate confidently and assertively.
• Strive for excellence in all responsibilities.
• Follow instructions, policies, and established procedures.
• Pay close attention to detail.
• Work effectively and collaboratively with others.
• Deliver results while consistently meeting customer expectations.

Application Instructions
Apply online: Pepkor Job as Customer Service Agent 2026.

Please follow the application instructions below:

1. Use Google Chrome to access the application website for optimal performance and a smoother user experience.
2. Register for an account on the application portal before uploading your résumé and cover letter.
3. Apply directly from a smartphone if preferred, especially when using an Android device with Google Chrome installed.
4. Register using Google, Facebook, or LinkedIn to save time instead of completing the registration form manually.
5. Ensure that all information provided is accurate, complete, and truthful, as incorrect or misleading details may affect the outcome of the application.
6. Consent to the use of your personal information for registration and application evaluation purposes by submitting your application.
7. Submit your application only through the official online portal, as hand-delivered, emailed, or faxed applications will not be considered.

Closing Date
Applications for the Pepkor Job as Customer Service Agent must be submitted before the closing date on 12 October 2026.

Applicants are encouraged to complete their registration and submit their applications as early as possible. Applying ahead of the deadline allows sufficient time for consideration during the recruitment process, but early submission does not guarantee selection.

Applications received after the specified closing date will not be considered under any circumstances. The selection committee adheres strictly to all application deadlines, and late submissions will be automatically disqualified.

Pepkor reserves the right to make or decline employment offers at its discretion. All decisions made by the selection committee are final and binding on all applicants.

Company Details

Email Address: [email protected]