Peermont Job Vacancy as Guest Relations Officer 2025: Seeking for Reliable Applicants with Grade 12 Qualification
About Peermont
Peermont has been a key player in South Africa’s hospitality and gaming scene since 1993, steadily growing into a well-established and respected name in the industry. From its early beginnings, the company has evolved into a dynamic presence, known for its broad footprint in both accommodation and entertainment. With a future-focused approach, Peermont has developed an impressive range of hotels, resorts, and entertainment destinations, offering experiences that cater to both local and international visitors—whether they’re seeking luxury, relaxation, or business-friendly services.
At the core of Peermont’s values is a deep dedication to creating exceptional guest experiences. This commitment shines through in every detail—from warm, attentive service to the thoughtful design of each offering. Guests can enjoy a refined mix of comforts across Peermont’s properties, including stylish rooms, fine dining, rejuvenating spa treatments, state-of-the-art conference facilities, and a variety of leisure options. Every touchpoint is designed to exceed expectations, reinforcing Peermont’s reputation as a brand that genuinely prioritizes guest satisfaction and hospitality excellence.
About the Peermont Job Vacancy as Guest Relations Officer 2025
Peermont is looking for candidates who would like to receive a job opportunity as a qualified and reliable Guest Relations Officer based in Grand Palm, BW. The Guest Relations Officer role at Peermont calls for someone who can deliver exceptional service by responding promptly and professionally to guest needs. You’ll be responsible for addressing a wide range of requests—from general inquiries to special arrangements and amenities for VIP guests. This includes resolving any issues or complaints with care and efficiency to ensure every guest enjoys a seamless, welcoming experience.
At the same time, you’ll be expected to uphold the hotel’s established policies, procedures, and standards, ensuring that every interaction aligns with Peermont’s commitment to excellence. Whether you’re handling a guest’s special request or managing a concern, your role will be key in creating a positive and memorable stay that reflects the values of the hotel.
The Peermont Job Vacancy as Guest Relations Officer requires you to perform the duties below:
- Build and nurture strong relationships between Emperors and target markets by showcasing Gaming as a form of entertainment to attract both new and loyal customers, boosting revenue and enriching the guest experience
- Uphold exceptional customer satisfaction by fostering professional and friendly connections with guests
- Support the Winners Circle department during guest events and functions to ensure smooth execution and guest enjoyment
- Highlight and explain the benefits of the Winners Circle Loyalty Programme to guests to encourage participation and engagement
- Step in to assist with group bookings and complex promotional events whenever necessary to ensure successful delivery.
General Duties as Guest Relations Officer
- Welcome guests with warmth and friendliness upon arrival
- Provide clear and helpful information about hotel facilities, services, local attractions, and activities
- Assist guests with their needs, including luggage handling, transportation, and special requests
- Resolve guest complaints or concerns promptly and professionally
- Manage guest reservations, coordinate check-ins, and issue room keys efficiently
- Handle check-out procedures smoothly, including processing payments
- Coordinate with departments like housekeeping and maintenance to ensure guest satisfaction
- Deliver personalized service to VIP guests and provide special attention as needed
- Build strong relationships with guests to encourage loyalty and repeat visits
- Document guest interactions, preferences, and concerns for future reference
- Ensure compliance with all health and safety regulations at all times.
Eligiblity Criteria
If you feel that the Guest Relations Officer role at Peermont is a great match for your skills and interests, we’d really like to hear from you—so go ahead and apply with confidence! Before diving in, take a little time to review the eligibility criteria to make sure you’re aligned with what the role requires. Understanding these expectations will help you prepare a strong application and highlight your best qualities. We’ve listed all the key details below to help you check your fit. Meeting these requirements will give you the strongest chance of moving forward in the process and being considered for this exciting opportunity.
The Peermont Job Vacancy as Guest Relations Officer Eligibility Criteria are as follows:
- Obtain a Grade 12 certificate
- Complete a recognized PRISA Diploma or Communication Diploma
- Gain a minimum of two years’ experience in guest relations or a related role
- Build experience in the hotel and food & beverage industry to strengthen your application
- Demonstrate proficiency in Microsoft Office applications
- Learn a foreign language to enhance your communication skills and add value to your role.
Application Instructions
Apply online: Peermont Job Vacancy as Guest Relations Officer 2025.
Please follow the instructions below:
- For optimal performance on the application portal, it’s best to use Google Chrome as your web browser
- Accessing the portal through Google Chrome on your Android device makes the application process easier and doesn’t require any extra apps
- Set up an account on the designated portal, which you’ll use to log in and manage your application throughout the registration journey
- When you apply, you agree to allow the selection committee to use your personal information strictly for processing your learnership application, in line with data protection laws
- Double-check your application to make sure all information is accurate and that it meets the program’s eligibility requirements
- Submit your application only through the official web link provided above
- Applications sent through alternative channels—like hand delivery or fax—will not be considered
- Submitting via the official online portal is the recommended method to ensure everything runs smoothly and efficiently.
Closing Date
The application remains accessible on the official website until it is officially removed.
Peermont’s job opening is a good reminder of how valuable it is to be both timely and efficient when applying. These qualities go beyond keeping things organized—they reflect respect for the process and for the people reviewing your application, setting a strong and professional impression right from the start.
Submitting your application on time shows that you’re reliable, pay attention to detail, and genuinely care about the opportunity. It’s a small action that speaks volumes about your enthusiasm, your commitment to personal and professional growth, and your willingness to take initiative.
Meeting the deadline isn’t just a checkbox—it’s a way to show you’re serious about contributing, ready to take on new challenges, and fully prepared to give your best to the role.
Company Details
Physical Address
Executive Offices, Emperors Palace
64 Jones Road
Kempton Park
1620
Telephone Numbers: +27 86 077 7900
Email Address: [email protected]
