Macsteel Job as Call Centre Agent 2026: In Need of Candidates with Proper Computer Literacy Skills

About Macsteel
Macsteel is a well-established South African company known for its strong reputation in the manufacturing, merchandising, and distribution of steel products. With more than a century of experience since its founding 116 years ago, the company has built extensive knowledge of the core business units that support both its operations and the wider steel industry. This long-standing expertise enables Macsteel to uphold high standards in production, service delivery, and customer support, allowing it to effectively meet the varied needs of clients across multiple sectors.

With over 50 service units, Macsteel plays an important role in the supply of steel products across the Sub-Saharan region. Its broad product range includes stainless steel, aluminium products, and various specialty steels designed to serve industries that require strength, quality, and reliability. Through its wide-reaching network and deep industry expertise, Macsteel continues to contribute significantly to infrastructure development, construction, and manufacturing across the region, strengthening its position as a leader in the steel industry.

About the Macsteel Job as Call Centre Agent 2026
Macsteel is currently looking for qualified and capable applicants in need of an employment opportunity as a Call Centre Agent based in Boksburg, Gauteng. The Macsteel Call Centre Agent position seeks an individual who will be responsible for coordinating and managing the flow of IT support processes within the organisation.

The role involves receiving and assessing logged support calls, ensuring they are accurately categorised and directed to the appropriate technical teams for resolution. The call centre agent is expected to diagnose initial issues where possible and escalate queries to the relevant support functions to ensure timely and effective problem-solving across the IT support system.

You will be required to perform the duties below:

• Serve as the first line of support by promptly responding to customer queries and providing initial assistance where possible
• Follow established procedures to accurately identify, log, and register all incidents and service-related queries in the system
• Collect relevant information and escalate issues to the appropriate service providers or technical teams to ensure timely and effective resolution for customers
• Monitor all outstanding and unresolved calls to ensure they are tracked, managed, and progressed within required timeframes
• Provide regular and clear updates to customers regarding the status and progress of their reported issues or service requests.

For application purposes please kindly take note of the Macsteel Job as Call Centre Agent 2026’s Reference Number: MCS260608-1.

General Responsibilities as Call Centre Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries, requests, and complaints accurately and efficiently
• Provide correct information about products, services, and company policies
• Log and update customer details, interactions, and case notes in the system
• Resolve customer issues within set service level agreements (SLAs)
• Escalate complex or unresolved cases to the appropriate department
• Follow up with customers to ensure issues are fully resolved and satisfactory
• Process orders, returns, or service requests as required
• Maintain a high standard of customer service at all times
• Adhere to company procedures, scripts, and compliance guidelines
• Meet individual performance targets and call handling metrics
• Maintain confidentiality of customer information and company data
• Work collaboratively with team members and supervisors to improve service delivery
• Participate in training and continuous learning to improve job performance.

Eligibility Criteria
Applicants applying for the Macsteel Call Centre Agent position must meet specific eligibility requirements that are used to assess suitability for the programme. It is important that all stated criteria are fulfilled to improve the likelihood of a successful application. Not meeting any of these requirements may reduce your chances of being considered. You are advised to carefully review and note each requirement to ensure you are fully prepared before submitting your application.

The Macsteel Job as Call Centre Agent Eligibility Criteria are as follows:

• Present your Grade 12 or National Certificate qualification
• Provide your National Senior Certificate, as it is essential for eligibility
• Demonstrate 1–2 years of call centre experience
• Show computer literacy and proficiency in basic computer applications
• Highlight any experience working with systems such as SAP, as this will be considered advantageous.

Application Instructions
Apply online: Macsteel Job as Call Centre Agent 2026.

Please follow the application instructions below:

1. Use Google Chrome when accessing the application website to ensure optimal performance
2. Complete the application form accurately, ensuring that all information provided is correct and relevant
3. Review your details carefully before submitting, as the selection committee will thoroughly assess your application; any inaccurate information may result in disqualification
4. Agree to the use of your personal information for registration purposes by submitting your application
5. Complete the required verification step to confirm the accuracy of your details, as any false information will lead to disqualification
6. Submit your application only through the official online portal, as submissions via hand delivery, fax, or other methods will not be accepted.

Closing Date
Applications for the Macsteel Job as Call Centre Agent must be submitted before the closing date on 15 June 2026.

Late applications will not be accepted under any circumstances. Any submissions received after the closing date will be automatically disqualified and excluded from the selection process.

Only candidates who are shortlisted will be contacted. If you do not receive feedback from the selection committee within 14 days, please regard your application as unsuccessful.

Macsteel reserves the right to make or decline appointments at any stage of the recruitment process, and all decisions made by the selection committee are final.

Company Details

Physical Address: 7 Brook Road, Lilianton Industrial Sites, Boksburg, Gauteng, South Africa

Telephone Number: +27 11 871 0000

Email Address: [email protected]