iStore IT Support Learnership 2025: Communicative Grade 12 Certificate Holders Encouraged to Register
About iStore
iStore South Africa is the country’s leading Apple Premium Reseller, offering a comprehensive range of Apple products, including iPhones, iPads, MacBooks, and accessories. With numerous retail locations nationwide, iStore provides customers with access to the latest Apple technology along with a full suite of services, such as product repairs, technical support, and personalized setup assistance. The company is committed to delivering a high-quality customer experience by combining cutting-edge technology with expert knowledge and professional service.
In addition to its retail offerings, iStore South Africa actively supports skills development and youth employment through various learnership and internship programs. These initiatives are designed to equip young South Africans with practical experience in the tech and retail industries, helping them build valuable skills for future employment. iStore’s emphasis on innovation, service excellence, and community engagement has made it a trusted and influential player in South Africa’s consumer electronics market.
About the iStore IT Support Learnership 2025
iStore is currently seeking for interested applicants who would like to obtain theoretical knowledge and practical skills focusing on the IT Support department. The iStore IT Support Learnership is currently seeking enthusiastic and skilled individuals to join its in-store technical support team as interns. This program is designed for young, tech-savvy individuals who are eager to gain hands-on experience in a fast-paced, customer-focused environment. The iStore takes pride in cultivating a vibrant and engaging workplace culture where growth and development are at the forefront.
As part of the technical team, interns will play a key role in supporting store operations by assisting experienced technicians with diagnosing and resolving customer issues, installing and configuring software, and delivering exceptional technical support. Participants will gain practical experience with Apple’s latest devices and operating systems, including Mac, iPhone, iPad, and Apple Watch. The ideal candidate for this learnership is someone who is proactive, detail-oriented, and driven by a deep interest in technology.
You will be required to perform the duties below:
- Deliver technical assistance to customers both in-store and through phone support, ensuring prompt and effective service
- Diagnose and resolve software-related problems by identifying root causes and implementing appropriate solutions
- Set up and configure new hardware and software for customers, ensuring that all systems function properly and meet user needs
- Educate customers on how to effectively use their Apple products, offering clear guidance and helpful tips to enhance their experience
- Keep detailed and accurate documentation of all customer interactions, service requests, and repair activities for tracking and follow-up purposes
- Collaborate closely with fellow technical team members to maintain efficient store operations and deliver a seamless customer service experience.
Eligibility Criteria
To begin with, it is important to thoroughly review and understand the eligibility requirements for the iStore IT Support Learnership. These criteria serve as the foundation for assessing whether you are a strong and suitable candidate for the program. Each requirement plays a significant role in determining your potential fit and readiness for the opportunity. If you are uncertain about your qualifications or want to be sure you meet the necessary standards, consult the list of prerequisites outlined below.
The iStore IT Support Learnership Eligibility Criteria are as follows:
1. Basic Qualifications
- Complete Matric (Grade 12)
- Obtain an A+ and N+ certification
- Develop a basic understanding of computer hardware and software
- Gain familiarity with common operating systems such as Windows, macOS, and Linux
- Learn the fundamentals of networking concepts and protocols
- Build the ability to troubleshoot and resolve technical issues effectively
- Demonstrate strong communication and interpersonal skills
- Collaborate efficiently within a team setting
- Maintain a strong focus on delivering excellent customer service
- Become familiar with support ticketing systems and how they function.
2. Personal Competencies
- Apply to join the iStore IT Support Learnership as an enthusiastic and skilled technical support intern
- Embrace the chance to gain hands-on experience in a fast-paced, customer-oriented environment tailored for young, tech-savvy individuals
- Take advantage of a dynamic workplace culture focused on professional growth and personal development
- Participate in structured training programs, earn competitive compensation, and collaborate with experienced professionals passionate about technology and retail
- Contribute to store operations by supporting experienced technicians in diagnosing and resolving customer issues
- Install and configure software while delivering high-quality technical assistance to customers
- Work directly with the latest Apple products and technologies, including Mac, iPhone, iPad, and Apple Watch
- Demonstrate a proactive attitude, attention to detail, and a genuine passion for technology
- Adopt a strong customer service mindset and commit to continuous learning to thrive in this unique and rewarding learnership experience.
Application Instructions
Apply online: iStore IT Support Learnership 2025.
Please follow the application instructions below:
- For optimal performance, open the application website using the Google Chrome browser
- Complete the application form with care, making sure all the information provided is accurate and applicable to your personal circumstances
- Review all entered details thoroughly before submission, as the selection committee will examine each application closely. Supplying incorrect or misleading information may result in disqualification
- By submitting your application, you consent to the use of your personal data by the selection committee strictly for registration and recruitment purposes
- All applications will undergo a further validation process to verify their legitimacy. Any discovery of false or fabricated information will lead to automatic disqualification
- Ensure that your application is submitted only through the designated online portal. Submissions made by fax, hand delivery, email, or any unofficial method will not be accepted or reviewed.
Closing Date
Application is available as long as it is not deleted on its official website.
Make it a priority to submit your application as early as possible. Sending in your documents ahead of the deadline increases your chances of securing a place during the registration phase and helps you avoid last-minute complications such as technical issues, incomplete submissions, or unexpected delays due to high internet traffic.
iStore reserves the full authority to select and appoint candidates at its discretion throughout the recruitment process. All decisions made by the selection committee are considered final and will not be open to appeal or reconsideration.
Company Details
Telephone Number: +27 87 057 5500
