Frogfoot Customer Service Internship 2026: Searching for Applicants Between 18-34 Years of Age

About Frogfoot
Frogfoot Networks is a leading South African open-access fibre infrastructure provider that plays an important role in connecting homes and businesses to reliable high-speed internet. Established more than 19 years ago, the company has grown into a prominent player in the telecommunications industry, providing Fibre to the Home (FTTH) and Fibre to the Business (FTTB) infrastructure across South Africa. With an extensive network footprint covering major and smaller cities, Frogfoot enables thousands of households and businesses to connect, work, learn, communicate, and access digital services online.

As a licensed open-access fibre network provider, Frogfoot Networks is recognised for its technical expertise and proven ability to deploy and manage large-scale fibre optic networks. The company remains focused on supporting the continued growth of fibre connectivity in South Africa by providing infrastructure that gives users access to a true open-access network. Through its expanding footprint and commitment to technical excellence, Frogfoot continues to contribute to the development of South Africa’s telecommunications infrastructure and broader digital connectivity.

About the Frogfoot Customer Service Internship 2026
Frogfoot is searching for applicants who would like to obtain practical work exposure focusing on the Customer Service department with an internship programme. The Frogfoot Customer Service Internship will provide interns with an opportunity to gain practical experience while supporting the Customer Service team. Interns will assist with customer enquiries, service-related queries, and various administrative duties while developing an understanding of how to deliver professional and exceptional customer experiences.

Throughout the internship, participants will gain hands-on exposure to communicating with customers through different channels, understanding and addressing customer concerns, resolving queries, and collaborating with internal teams to identify suitable solutions. The programme is designed to help interns strengthen their communication, customer service, problem-solving, administrative, and system-related skills while gaining valuable insight into a professional workplace environment.

You will be required to perform the duties below:

• Assist in responding to customer enquiries promptly, professionally, and courteously.
• Provide customer support through various communication channels, including telephone, email, and other digital platforms.
• Accurately capture, update, and maintain customer information on the relevant systems.
• Maintain detailed and up-to-date records of customer interactions, enquiries, and resolutions.
• Assist with maintaining trackers and preparing or updating reports as required.
• Support the investigation of customer enquiries and service-related concerns.
• Develop an understanding of how to identify appropriate solutions and escalate complex matters to the relevant team.
• Follow up on assigned customer enquiries to monitor progress and support timely resolution.

Eligibility Criteria
Do you believe you have what it takes to apply for the Frogfoot Customer Service Internship? Submit your application as soon as possible to take advantage of the opportunity. Before applying, review the position’s eligibility requirements carefully, as these criteria will determine whether you qualify for consideration. Assess your qualifications against the requirements listed below to determine your suitability for the internship. Ensure that you meet all the listed criteria to strengthen your chances of being considered for the opportunity.

The Frogfoot Customer Service Internship Eligibility Criteria are as follows:

• Confirm your South African citizenship
• Ensure that you are between 18 and 35 years of age
• Possess a completed Grade 12 / Matric certificate
• Hold a relevant 3-year Degree or Diploma in Customer Service, Business Administration, Communications, Contact Centre Operations, or a related field; OR
• Hold a relevant Higher Certificate or Occupational Qualification at NQF Level 5.
• Remain currently unemployed
• Ensure that you are not enrolled in any MICT SETA or other SETA-funded programme
• Demonstrate strong verbal and written communication skills
• Demonstrate confidence and comfort when communicating with and assisting people from diverse backgrounds
• Maintain a positive, professional, and customer-focused attitude
• Show willingness to learn new systems, products, and processes
• Remain calm and professional when handling challenging or difficult situations
• Demonstrate the ability to work effectively as part of a team
• Maintain strong attention to detail and demonstrate sound administrative skills
• Demonstrate enthusiasm for learning, personal growth, and career development.

Application Instructions
Apply online: Frogfoot Customer Service Internship 2026.

Please follow the application instructions below:

1. Access the application website using Google Chrome to ensure the best possible experience
2. Complete the application form accurately and carefully, providing only relevant and up-to-date information
3. Review all information thoroughly before submitting your application, as the Selection
4. Committee will conduct a detailed assessment. Avoid providing incorrect or misleading information, as this may result in disqualification
5. Consent to the use of your personal information for registration purposes by submitting your completed application
6. Complete any additional verification procedures required to confirm the authenticity of the information provided. Ensure that all information is truthful, as false or misleading details will result in disqualification
7. Submit your application exclusively through the official application portal. Do not submit applications via hand delivery, fax, or any other method, as alternative submissions will not be considered.

Closing Date
Applications for the Frogfoot Customer Service Internship must be submitted before the closing date on 04 September 2026.

Submit all applications before the stated closing date, as the Selection Committee maintains a strict zero-tolerance policy regarding late submissions. Note that applications received after the deadline will not be considered during the registration period.

Submit your application as early as possible to allow sufficient time to review and verify all information before the closing date. Ensure that your application is complete, accurate, and submitted at your earliest convenience.

Acknowledge that Frogfoot reserves the right to appoint or not appoint a candidate during the recruitment process. Accept that all decisions made by the Selection Committee are final.

Company Details

Telephone Number: +27 21 448 7225

Email Address: [email protected]