FlySafair Job Vacancy as Customer Service Agent 2024: Welcoming Candidates with Grade 12 Qualification

About FlySafair
Safair is one of the main professional aviation firms in Africa. The company was created in 1965, and it offers a broad variety of services related to expert airlift. The magnificent Lockheed Hercules C130 aircraft is used in some of the company’s operations, which include other parts of the business. These incredible aircraft enable them to transport heavy and cumbersome goods, such as tiny fire engines, and land in unexpected locations, like as short dirt runways in the middle of Africa.

Leasing and freight transport have also been important aspects of their business in the past. In this location, the majority of their operations include flying Boeing aircraft on behalf of other airlines. If you have flown in South Africa on a semi-regular basis since the 1980s, there is a very good possibility that you have flown on a Safair aircraft in the past. Safair is the national airline of South Africa. We were responsible for Kulula’s very first flight, and our services have also been used by other airlines such as Air Namibia, South African Airways, and Ryanair, to mention a few.

About the FlySafair Job Vacancy as Customer Service Agent 2024
FlySafair is providing candidates an employment opportunity to work for one of the country’s most established aviation firm as a Customer Service Agent. The FlySafair Job Vacancy as Customer Service Agent will require you to directly report to the Manager: Base Airport. The vacancy is currently based at OR Tambo International Airport, Cape Town International Airport, & Bram Fischer International Airport (Bloemfontein).

As Customer Service Agent, your responsibilities include:

  • Provide assistance to passengers with regard to the purchase of tickets, the making of reservations, and the alteration of flights, including the explanation of applicable rules, terms and conditions, regulations, and processes
  • Provide professional Customer service at all times
  • Take responsibility for any flight delays or cancellations
  • Address any complaints in a professional and timeous manner
  • The handling and protection of sensitive information
  • Escalate any problematic issues to the Supervisor on duty.

The FlySafair Job Vacancy as Customer Service Agent is currently available in the following locations:

  • Gauteng, Kempton Park (Ref. No. JHB000868)
  • Western Cape, CPT – Northern Suburbs (Ref. No. JHB000873)
  • Freestate, Bloemfontein (Ref. No. JHB000876)

Eligibility Criteria
If you’re certain of joining the FlySafair Job Vacancy as Customer Service Agent, feel free to sign up! If you are still unsure whether you’d make a good fit, don’t worry. All you have to do is check the requirements below and re-check your qualifications with the selection committee’s standards. If you’d like to stand a chance of acceptance, make sure you fulfill all of the criteria that are mentioned. Failure to do so might not get you automatically disqualified, but it could reduce your chances of acceptance.

The FlySafair Job Vacancy as Customer Service Agent Eligibility Criteria are as follows:
1. Basic Requirements

  • Has a Grade 12 qualification
  • Shows prior Airport experience and ticket sales in an aviation work setting
  • Displays capable written and verbal English skills
  • Knows proper phone etiquette
  • Knows how to use a computer and utilise Microsoft Office Suite (e.g. Word, Outlook, and Excel)
  • Does not have any prior criminal or credit track record
  • Prepared to undertake weeken, public holiday, or flexible shifts
  • Has their own reliable mode of transporation (advantageous)

2. Working Competencies

  • Maintain their punctuality
  • Excellent grasp of offering exceptional customer service
  • A significant amount of both patience and assertiveness, the ability to mediate conflicts
  • Trustworthy, professional, and dependable in all dealings, even those involving sensitive information
  • Immaculate time keeping
  • The capacity to maintain good performance under adverse conditions
  • Maintain effective time management and be prepared to work longer than typical shifts and hours, if necessary
  • Maintains one’s focus in order to deal with criticisms
  • Dedicated to the satisfaction of the clientele served.

Important note: preferenec is offered to candidates originating from under-represented groups.

Application Instructions
Apply online FlySafair Job Vacancy as Customer Service Agent 2024 at:

If you want to access the website that was discussed earlier, it is strongly suggested that you use Google Chrome.

Kindly provide the application website with the most pertinent responses you have by typing them into the appropriate areas of the site. Your entire submission, including all of the personal information you provide, must be correct and in line with the facts of your situation.

You can also submit your application by using your smartphone instead of your computer because this method is significantly more convenient. You can use Google Chrome as your web browser if you are working with an Android operating system on your handheld device. You don’t need to install any other browsers on your phone because Google Chrome comes pre-installed in handsets running the Android operating system.

In addition to that, we will ask you to upload the most recent version of your curriculum vitae. Make sure that your curriculum vitae includes all of the necessary information, such as your accomplishments, abilities, and credentials. You should take advantage of the opportunity presented by this document to highlight your qualifications as a potential candidate and the reasons why you should be selected.

The members of the selection committee, including yourself, will look over the information that you provide and make their decision based on what they find. As a consequence of this, you need to check the information twice to make sure that it does not contain any false details.

By submitting your applications, you are giving the selection committee permission to use your personal information for the purpose of registering you for the event. This can include things like your name, address, and email address.

All applications must be submitted through the website, which can be found by following the previous sentence’s link. The committee in charge of selecting winners will not consider any materials that have been submitted through alternative channels, such as hand delivery or fax.

Closing Date
Applications for the FlySafair Job Vacancy as Customer Service Agent must be submitted before the closing dates on:

  • 04 March 2024 (Gauteng, Kempton Park)
  • 12 March 2024 (Western Cape, CPT – Northern Suburbs)
  • 21 March 2024 (Freestate, Bloemfontein).

The selection committee has absolute zero tolerance for late applications. Submissions made past the closing date will not be acknowledged during the registration period.

Announcements will only be made to shortlisted candidates. If you do not hear back from the selection committee by the very latest two weeks past the closing date, we regret to inform you that you have not been chosen for the vacancy.

Candidates are advised to send in their applications as soon as possible. This will leave you with some time to properly evaluate the contents of your applications. Kindly prepare your applications at your earliest convenience.

FlySafair reserves the rights to make an appointment or not during the recruitment process. All decisions made by the selection committee are final.


  1. Hii,I’m a South African male who is willing to do anything achieve his goal,I’m the person with good personality and good approach to anyone

  2. Hi I am a South African Indian male who is willing to learn new skills.i have been retrenched 6months now and I am in need of employment.please send me the link to my email below.or please call me directly at -.please consider me for this position.thank you

  3. My name is Pierro Theodore Joshua MuyitaNzinga . I completed my grade 12 in 2021 , I’m a coloured male and I’m interested in doing this course , I look forward from hearing from you ( the best bank ) . Thank you in advance

  4. My name is Maxciene Lucas I’m a 19 year old female. My race is coloured and I’ve completed grade 12 with a bachelors. I’m interested in doing this course and I look forward to get a response. Thank you in advance.

  5. I have experience in customer relations and very good communication skills, I speak 3 languages including Xhosa. I would appreciate the opportunity to be considered for the position.

  6. This would be a suitable experience to me , i hv grade 12 Qualification and i am Trustworthy and patient i would really appreciate a chance to get the job

  7. Hi . I am a person with a strong personality. I have worked as an administrator in hotels, call centres. It has been my dream to work as a customer care agent at any Airways . I believe that a person start from somewhere and am willing to learn new skills.

  8. My Name is Tremaine Baker
    I Am a 19 Year Old Boy Who Recently Resigned at FlyCemAir
    I Was a Successful Customer Service Agent for the Airline
    My Reason for Resignation is I’m Looking To Grow.
    I Was a Customer Service Agent Whose Main Focus was Providing Passengers/Customers with an Unforgettable Airline Experience.
    Im a Customer-Focused individual, Whose Main Aim in The Customer Service Department is to Leave a Happy Smile on Every Airline Customers’ Face.
    I Am Very Fluent in The English and Afrikaans, Reading Writing, and Communicating in Both Languages.
    My Skills Are
    -Customer Satisfaction
    -Customer Focused
    -Quick Problem Solver
    -Fast Learner
    -Quick Thinker
    -Respectful, Punctual and Productive.
    -Written and Verbal Communication in English and Afrikaans Language

  9. Hi my name is Merle and I am interested in the position. I am hard working, committed and dedicated. I put every effort into given tasks and give it my best. Kindly consider my application. Kindest Regards

  10. Good day

    I am fit for the position I am single and available to learn, I am a friendly and professional person. Looking a career and growth in a company.

  11. Hi,

    I am most suitable for this post as I have experience and very much a frontline person to carry the flysafair Brand. I am a peoples person with impeccable professionalism when dealing with clients, especially difficult clients.

    I am efficient and organised and pride myself on customer satisfaction. I have the sweetest telephone and PA voice to calm, nervous and hurried travellers. I have an open and honest policy that helps people around me relax and perform effectively. I am very much a team player and can easily manage a team under me, to cope with stressful situations and efficiently placing structures in place to ensure smooth travels as well as office proficiency.

    Please do not hesitate to contact me for anything further.

    Yours in Travel

    Bon’ Voyage


  12. Dear HR
    my name is Mnotho Nyathikazi I am a suitable candidate for the available post ,I am currently a security guard I am fit ,I workout everyday.
    I am 29 years old I have been applying for this kind of post ever since I was 26
    Kind regards Mr M Nyathikazi

  13. Would like to get this job I am a driven young women who is willing to try new things and new skills

  14. I have 26 years work experience. A great deal of that includes liaising with clients telephonically or face to face. Fluent in Afrikaans and English. Punctuality is key in any job today, as are happy clients. I would enjoy being an asset to your company.

  15. It has always been my dream to become an air hostess but unfortunately because of funds I could not.It will really be an opportunity for me to work for the company and progress from there.

  16. Good day

    I’m very interested and keen for this position. Thank you

    Kind Regards
    Deirdré Van Rensburg

  17. Please put the actual link or application on the website. It is no use you want people to apply for the job opportunity but there’s no link or application.


  19. Smooth running of office work and organizations is my passion. Decispline and decisiveness is the order of the day with any working environment.

  20. Helping a friend in need of a job with experience in sales and marketing good communicator, well built structure beautiful appearance a free spirited person.

  21. I’m looking for a job .I have my grade 12 qualifications. Also have customer experience and I am really good with customer service

  22. I have a call centre customer service experience and retail experience. I completed my matric in 2021 and I’d like to work to your company,I am very good at communicating with people and a calm person thank you.

  23. Good Day
    I am a pleasant, professional and proficient administrator who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who can meet deadlines and ensure that the highest standards of Office organisation are always maintained.
    I have a methodical and thorough approach to work and will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the public, both face-to-face and over the telephone and is someone who will always go that extra mile to get things done. I am looking to work for a company that offers excellent opportunities for personal and professional development.
    Thank you for considering my application. For any further details or references, do not hesitate to contact me.
    Yours sincerely
    Belinda Du Plessis

  24. Am Nkgapele Masetshego from Tzaneen in Hlabine village..Am interested on this opportunity it was long looking for it

  25. I would like to work because i never worked before and i am a fast learner..i can work very well with people and Always on time

  26. Thank you for this opportunity I would like more information about the position and where to send my resume.

  27. Aviation has always been a dream of mine. I would be so grateful if i had a chance to work there and show my skills and ability

  28. I’m looking for job I have grade 12 my skills is customer service and I also working at shop for six years

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