Enaex Job Vacancy as Customer Service Representative 2025: Opening X2 Permanent Employment Positions

Enaex Africa
Enaex Africa, established on July 1, 2020, is a key part of the Enaex family, created through a strategic partnership with Sasol. As a leading provider of blasting services, the company delivers top-tier solutions to major mining regions and businesses across Africa. Headquartered in Johannesburg, South Africa, Enaex Africa is powered by a team of over 1,100 skilled professionals, strategically positioned to meet the diverse needs of the continent’s mining industry. Specializing in the manufacturing and distribution of explosives, the company ensures seamless access to all essential supplies for a smooth and efficient blasting process. Its wide range of products serves various industries, including opencast and underground mining, quarrying, and civil construction.

Driven by a commitment to innovation and excellence, Enaex Africa goes beyond providing high-quality products—it empowers customers with expert support and tailored solutions. The company also takes its responsibility to the environment and local communities seriously, working to minimize its ecological footprint while contributing to sustainable development. Through meaningful initiatives and partnerships, Enaex Africa actively promotes responsible business practices and supports the growth of the communities it serves, reinforcing its dedication to making a positive impact.

About the Enaex Job Vacancy as Customer Service Representative 2025
Enaex is on the search for applicants who would like to obtain an employment opportunity as a professional worrker for the company as a Customer Service Representative. The Enaex Job Vacancy as Customer Service Representative requires you to perform the duties below:

• Execute the unit operations plan by understanding key activities, communicating with stakeholders, and tracking daily progress
• Monitor performance by comparing results to targets, identifying issues, and submitting reports quarterly or as needed
• Ensure unit efficiency by tracking performance, addressing anomalies, and implementing corrective actions monthly
• Stay compliant by keeping policies up to date, attending training, and resolving queries as needed
• Follow established processes by applying correct procedures and addressing concerns daily
• Recommend process improvements by identifying gaps and presenting solutions to management
• Resolve customer complaints by responding to inquiries, troubleshooting issues, and ensuring quick, empathetic resolutions
• Enhance customer experience by assisting with payments, document processing, and personalized service
• Improve service efficiency by collaborating with colleagues, sharing feedback, and contributing to process improvements
• Maintain accurate records of client interactions, complaints, and transactions in line with company systems
• Manage expenses within budget by understanding costs and approving expenditures accordingly
• Monitor spending by reviewing financial reports, addressing discrepancies, and taking corrective action monthly
• Implement SHE (Safety, Health, Environment) practices by following required actions and reviewing compliance on schedule
• Maintain SHE standards by staying informed and ensuring full adherence to policies
• Strengthen stakeholder relationships by engaging with internal and external partners and providing feedback
• Oversee service provider performance by tracking service levels, addressing concerns, and ensuring compliance
• Support the team by participating in events, offering assistance, and actively engaging daily
• Pursue self-development by identifying growth areas, seeking training, and completing development activities.
• Contribute to company culture by participating in events, supporting initiatives, and embodying Enaex values daily.

The Enaex Job Vacancy as Customer Service Representative is opening X2 positions. For application purposes, please kindly take note of the Enaex Job Vacancy as Customer Service Representative 2025’s Reference Number: ENX-736.

General Duties as Customer Service Representative

• Respond to customer inquiries about products, services, pricing, availability, and company policies through phone, email, live chat, and other communication channels
• Listen attentively to customer concerns, investigate issues, and provide timely, professional solutions to resolve complaints
• Guide customers through product setup, usage, and troubleshooting, ensuring they get the most out of their purchase
• Process customer orders by verifying details, updating inventory, and overseeing order fulfillment
• Assist with returns, exchanges, and cancellations, ensuring all requests align with company policies
• Keep customer records up to date by managing account details and maintaining accurate information
• Build positive relationships with customers by proactively addressing their needs and delivering personalized service
• Identify issues that need further attention and escalate them to the right department or management when necessary
• Maintain organized and detailed customer interaction records within the company’s CRM system
• Stay informed about new products, services, updates, and company policies to provide accurate and helpful responses to customer questions.

Eligibility Criteria
If you’re interested in the Enaex Customer Service Representative position, submitting your application as early as possible can improve your chances. However, before applying, take a moment to carefully review the eligibility criteria to ensure you meet the necessary qualifications. These requirements play a significant role in the selection process.

The Enaex Job Vacancy as Customer Service Representative Eligibility Criteria are as follows:

• Possess a Matric/Grade 12 certificate or an equivalent qualification
• Obtain a tertiary qualification, degree, or diploma in customer service or a related field (preferred)
• Gain at least two years of experience in a customer service role
• Build two years of customer service experience within a mining environment (preferred).

Application Instructions
Apply online: Enaex Job Vacancy as Customer Service Representative 2025.

Follow the instructions below:

1. If this learnership matches your aspirations, please apply through the online portal linked above
2. Ensure you complete the registration process by carefully providing all the required details on the portal
3. Your application must include key documents, such as a profile photo and your Curriculum Vitae (CV)
4. By applying, you consent to the selection committee using your personal information for registration purposes
5. Every application will undergo a thorough review and verification process to confirm candidate eligibility
6. Providing false information in your application will lead to disqualification during the registration period
7. Applications must be submitted exclusively through the designated online portal. The selection committee will not accept submissions via hand delivery, fax, or any other method.

Closing Date
Application is available as long as it is not deleted on its official website.

Getting your application in early can give you a better shot at securing a spot in the recruitment process. While it doesn’t guarantee immediate success, it does put you in a stronger position. However, Enaex Africa has the final say in how learnerships are assigned.

The selection committee’s decisions are final and carry significant weight. While applying early improves your chances of being considered, the ultimate outcome is entirely up to Enaex Africa and the judgment of the selection committee.

Company Details
Physical Address:
Oxford Parks, 2nd Floor, 199 Oxford Road, Dunkeld, South Africa

Phone: +27 11 911 3412

Email Address: [email protected]