Core IT Support Learnership 2025: Matric Certificate Holders Encouraged to Receive Theoretical Knowledge

About Core
Core Group acts as the leading representative for a range of major consumer and enterprise technology brands throughout Sub-Saharan Africa. Since 1995, the company has held exclusive distribution rights for Apple products in the region, securing its position as a significant force within South Africa’s technology sector. In addition to Apple, Core Group also manages the distribution of other high-profile brands, including Fitbit, DJI, and Nintendo.

In 2021, Core Group launched a dedicated platform in South Africa designed to support authorized resellers who do not hold official Apple accreditation. This initiative allows these businesses to access and resell Apple products, broadening market accessibility. Core Group’s operations encompass a wide array of functions, including supply chain coordination, marketing strategy, channel development, enterprise-level sales, and public relations. Their presence extends across multiple countries in the region, including Angola, Botswana, Lesotho, Malawi, Mozambique, Namibia, Nigeria, South Africa, Zambia, and Zimbabwe.

About the Core IT Support Learnership 2025
Core is currently in need of applicants who would like to receive theoretical knowledge and practical skills focusing on the prospective field of IT Support. The Core IT Support Learnership offers participants the opportunity to become an essential part of the store’s technical support team. Learners will work closely with experienced technicians to diagnose and resolve customer concerns, assist with software installations and troubleshooting, and deliver high-quality technical support. This hands-on role provides direct experience with the latest Apple products and technologies, including the Mac, iPhone, iPad, Apple Watch, and more.

The ideal candidate for this program is someone who is self-driven, attentive to detail, and highly motivated to learn. A strong enthusiasm for technology, particularly Apple products, is essential. Candidates should also possess a genuine interest in helping customers optimize their use of these devices, demonstrating both technical competence and excellent customer service skills.

You will also be required to perform the duties below:

• Assist customers by delivering technical support both in person and via telephone
• Identify, diagnose, and resolve software-related problems effectively
• Set up and customize hardware and software according to customer needs
• Guide customers on the proper use and features of their Apple devices
• Keep detailed and accurate documentation of all customer interactions and service activities
• Collaborate with fellow technical team members to maintain efficient store operations.

Eligibility Criteria
If you’re certain that the Core IT Support Learnership is the right fit for you, feel free to proceed with your registration. However, if you’re unsure about whether you qualify, don’t worry—just take a moment to review the eligibility criteria listed below and assess how well your qualifications align with the selection committee’s expectations. Meeting all the stated requirements will significantly improve your chances of being accepted. Although falling short on some criteria doesn’t necessarily mean disqualification, it may reduce the likelihood of your application being successful.

The Core IT Support Learnership Eligibility Criteria are as follows:

1. Basic Qualifications

• Obtain a completed Matric certificate
• Earn an A+ and N+ certification
• Develop a basic understanding of computer hardware and software
• Get familiar with widely used operating systems such as Windows, macOS, and Linux
• Understand fundamental networking principles and common protocols
• Demonstrate the ability to identify and resolve technical issues effectively
• Communicate clearly and maintain strong interpersonal relationships
• Collaborate efficiently within a team setting
• Provide excellent customer service and maintain a client-focused approach
• Use support ticketing systems confidently and efficiently.

2. Personal Attributbes

• Demonstrates the capacity to quickly grasp new concepts and adapt to evolving technologies and procedure
• Applies logical thinking to break down complex technical issues into smaller, manageable component
• Takes proactive responsibility for identifying issues and seeing them through to resolution
• Maintains a strong focus on accuracy by carefully attending to details in every task
• Manages time effectively by organizing tasks and prioritizing based on urgency and importance
• Upholds a high standard of professionalism and a strong work ethic, even in fast-paced or high-pressure situations.

Application Instructions
Apply online: Core IT Support Learnership 2025.

Please follow the application instructions below:

1. Use Google Chrome to access the designated application website. This is the recommended browser, particularly for Android users, as it is pre-installed on most devices
2. Fill in the application form accurately, ensuring your responses are relevant and correctly entered in the appropriate fields
3. Update your personal information to reflect your current status and circumstances
4. Upload your profile picture and the latest version of your resume. Your resume should clearly highlight your education, work experience, and skills
5. Make use of the essay section to present a compelling introduction of yourself and explain why you are a strong fit for the position
6. Grant permission for the selection committee to use your personal information for registration purposes by submitting your application
7. Expect further examinations and screening to verify the authenticity of your submitted information
8. Avoid providing false information on your application. Doing so will result in disqualification from the registration process
9. Submit your application exclusively through the official website. Submissions via hand delivery, fax, or any other method will not be accepted.

Closing Date
Application is available as long as it is not deleted on its official website.

Timely registration of your application is essential to enhance its security. Taking this initiative early increases your chances during the recruitment process, although it does not ensure immediate success.

Please note that Core retains full discretion to make or withhold employment offers. The selection committee’s decisions are final and binding for all parties. Applicants are strictly prohibited from trying to sway the committee’s judgment through lobbying or canvassing.