CLS Human Capital Specialists Job Vacancy as Digital Customer Support Agent 2025: Looking for Individuals Who Can Build Strong Customer Relationships
About CLS Human Capital Specialists
Founded in 1996 by Pieter van Rooyen, CLS Human Capital Specialists has built a trusted reputation in Human Resources and Organizational Development. With a strong focus on small and medium-sized businesses, the company has formed lasting partnerships by offering tailored solutions that truly meet each client’s needs.
At the heart of CLS is a commitment to providing effective, affordable HR solutions across various industries. They take the time to understand every client’s unique challenges, ensuring their services are personalized and practical. This client-first approach reflects their dedication to delivering real value, fostering long-term success, and helping businesses thrive.
About the CLS Human Capital Specialists Job Vacancy as Digital Customer Support Agent 2025
CLS Human Capital Specialists is searching for candidates who would like to receive an employment opportunity as a qualified Digital Customer Support Agent. CLS Human Capital Specialists are seeking Digital Customer Support Agents to serve as Product Experts, providing top-tier first-line support and remote assistance to customers in the USA. These professionals are responsible for maintaining high customer satisfaction by offering support through video calls, voice calls, emails, and text messages. They assist prospective customers by answering inquiries, providing essential product information, and facilitating sales transactions on their behalf. Additionally, they ensure that customers’ devices are fully operational while offering guidance on proper usage and maintenance of their hearing aids.
You will be required to deliver the following outputs:
- Handle inbound sales inquiries and process transactions when appropriate
- Upsell additional products to both existing and prospective customers
- Provide customers with essential product information and training as needed
- Respond to inbound calls and offer assistance to the best of their ability
- Maintain a high first-contact resolution rate without compromising customer care
- Troubleshoot and resolve technical issues via voice or video calls, live chat, email, or text messages
- Ensure customers have a positive perception of the company, its products, and customer service processes
- Communicate professionally in all interactions to enhance customer satisfaction
- Resolve issues efficiently to minimize response time and improve service effectiveness
- Collaborate with the marketing team to update FAQs and track customer queries
- Provide management with insights into customer needs and preferences
- Relay customer feedback on products and training to help improve offerings
- Maintain strict confidentiality and protect customer data in line with company policies
- Keep accurate and up-to-date records of customer interactions across required systems and forms
- Ensure escalations include all necessary details for quick and effective resolution.
The CLS Human Capital Specialists Job Vacancy as Digital Customer Support is based in this location: Pretoria, Gauteng.
General Duties as Digital Customer Support
- Provide clear and concise answers to customer inquiries about products, services, or the company
- Assist customers in troubleshooting and resolving technical or operational issues
- Recognize when to escalate complex or sensitive concerns to the appropriate team or manager
- Gather customer feedback to enhance products, services, and overall experience
- Deliver empathetic and professional interactions, even in difficult situations
- Follow up to ensure customer issues are fully resolved and satisfaction is achieved
- Build and maintain strong customer relationships to foster trust and loyalty.
Eligibility Criteria
Think you’ve got what it takes to be a Digital Customer Support Agent at CLS Human Capital Specialists? Don’t wait—send in your application today! But before you do, take a moment to check the eligibility requirements. They’ll help you determine if this role is the right fit for you. To give yourself the best shot, make sure you meet all the listed qualifications.
The CLS Human Capital Specialists Job Vacancy as Digital Customer Support Agent Eligibility Criteria are as follows:
1. General Qualifications
- Provide proof of a completed Matric qualification
- Obtain a Customer Satisfaction Certificate
- Demonstrate at least two years of experience in Customer Support and Troubleshooting or a similar role requiring the listed skills.
2. Prior Experience
- Build and maintain strong customer relationships
- Provide support through phone and email communication
- Utilize video calling for customer interactions (preferred)
- Gain experience in a contact center environment
- Drive sales through phone interactions with high conversion rates (preferred)
- Offer technical support to resolve customer issues
- Manage administrative tasks and maintain accurate records
- Navigate and operate effectively in a digital workspace.
3. Personal Skills
- Utilize CRM systems effectively
- Apply strong telephonic sales and support skills
- Demonstrate excellent written and spoken English proficiency
- Communicate clearly and confidently in all interactions
- Manage and resolve conflicts professionally.
4. Work Competencies
- Build strong connections with others
- Engage and communicate effectively with people
- Show appreciation and respect for individuals
- Demonstrate empathy and understanding in interactions
- Persuade and influence others with confidence
- Express ideas clearly and effectively
- Maintain composure in challenging situations
- Address and resolve conflicts professionally
- Analyze and evaluate information carefully
- Expand knowledge and continuously develop expertise
- Apply practical and effective problem-solving methods
- Follow established procedures and guidelines diligently.
Application Instructions
Apply online: CLS Human Capital Specialists Job Vacancy as Digital Customer Support Agent 2025.
Please follow the application instructions below:
- For the smoothest experience, we recommend using Google Chrome when accessing the application website
- Fill out the application form carefully, making sure all details are accurate and truly represent your current situation
- Double-check your information before submitting, as the selection committee will conduct a thorough review. Any false details could lead to disqualification
- By submitting your application, you agree to allow the selection committee to use your personal information for registration and evaluation purposes
- All applications will go through an additional verification process to confirm their authenticity. Providing false information will result in immediate disqualification
- Only applications submitted through the official portal will be considered. Submissions via hand delivery, fax, or any other method will not be accepted.
Closing Date
Applications for the CLS Human Capital Specialists Job Vacancy as Digital Customer Support Agent must be submitted before the closing date on 31 March 2025.
To give yourself the best chance in the recruitment process, be sure to register early. While early registration doesn’t guarantee success, it helps you establish a strong starting point.
Make sure to submit your application before the deadline, as late submissions won’t be considered under any circumstances. The selection committee strictly enforces this policy, and any applications received after the deadline will be automatically disqualified.
CLS Human Capital Specialists hold the exclusive right to offer or decline employment opportunities at any stage of the hiring process. All decisions made by the selection committee are final and cannot be appealed.
Company Details
Physical Address:
41 Elephant Road, Monument Park, Pretoria
Telephone Number:
+27 12 460 4008
Email Address:
[email protected]
