Cartrack Job as Delivery Support Representative 2026: Applicants Must Be Confident with Negotiating Skills

About Cartrack
Cartrack is a global leader in data analytics solutions specializing in mobile asset management, asset recovery, and workforce optimization. Through its advanced Software-as-a-Service (SaaS) platform, the company has built a strong reputation for delivering reliable, technology-driven solutions that help businesses monitor, protect, and manage their mobile assets. By continuously investing in innovation, Cartrack remains at the forefront of the industry, introducing cutting-edge technologies that shape the future of telematics and fleet management.

With a strong focus on technological innovation and customer satisfaction, Cartrack provides comprehensive services spanning fleet management, stolen vehicle recovery, and insurance telematics. The company sets itself apart by designing, developing, and implementing its telematics and data analytics solutions entirely in-house, allowing it to maintain exceptional quality and performance. Backed by a commitment to operational excellence, continuous improvement, and industry-leading innovation, Cartrack has earned its reputation as one of the world’s most trusted providers of telematics and intelligent asset management solutions.

About the Cartrack Job as Delivery Support Representative 2026
Cartrack is searching for candidates who would like to obtain an employment opportunity with a permanent position as a Delivery Support Representative. The Cartrack Delivery Support Representative will be responsible for monitoring and coordinating last-mile deliveries for both scheduled and on-demand clients. The role involves tracking delivery progress, resolving operational issues, and ensuring that every delivery is completed within the agreed service level agreements (SLAs) and in accordance with business commitments to maintain a high standard of customer service.

You will be required to perform the duties below:

• Oversee the delivery process from the moment an order is created on the dashboard until it has been successfully completed
• Monitor active deliveries to ensure every order is fulfilled within the client’s agreed service level agreement (SLA)
• Diagnose and resolve technical issues affecting the driver application to minimize delivery disruptions
• Work closely with internal teams to escalate driver-related concerns and resolve delivery issues quickly and efficiently
• Report potential business risks identified through the driver network to the appropriate stakeholders for timely action
• Record detailed updates in the delivery management system, documenting all issues, actions taken, and resolutions until the order is successfully delivered
• Maintain accurate and organized records of customer interactions, inquiries, and resolutions using CRM platforms such as Freshworks or similar software
• Keep up to date with industry developments, company products, and best practices to provide customers with accurate and relevant information
• Develop and maintain knowledge base articles and support documentation to improve operational efficiency and enhance customer self-service resources
• Identify opportunities to improve existing processes while actively participating in team meetings, training sessions, and continuous improvement initiatives.

For application purposes, please kindly take note of the Cartrack Job as Delivery Support Representative 2026’s Reference Number: cartr_000859.

General Job Duties as Delivery Support Representative

• Handle inbound and outbound customer calls related to delivery inquiries and support
• Assist customers by providing accurate updates on delivery schedules, order status, and service requests
• Coordinate with drivers, dispatch teams, and internal departments to ensure timely deliveries
• Resolve delivery-related issues, complaints, and customer concerns promptly and professionally
• Maintain accurate customer records by updating delivery information and interaction notes in the system
• Verify customer details to ensure successful order processing and delivery completion
• Monitor delivery progress and proactively communicate delays or changes to customers
• Schedule, reschedule, or confirm deliveries based on customer requests and operational requirements
• Process delivery-related documentation while ensuring accuracy and compliance with company procedures
• Respond to customer queries through phone, email, or other communication channels in a timely manner.

General Requirements
If you have the skills and qualifications required for the Cartrack Delivery Support Representative position, don’t wait to submit your application. Before applying, carefully review the eligibility requirements to determine whether your experience and qualifications align with the role. Meeting as many of the listed criteria as possible will strengthen your application and increase your likelihood of progressing to the next stage of the recruitment process.

The Cartrack Job as Delivery Support Representative Eligibility Criteria are as follows:

• Obtain a completed Matric certificate or an equivalent qualification
• Gain at least two years of experience in a customer service role
• Demonstrate excellent verbal and written communication skills
• Negotiate confidently while building positive relationships with customers
• Maintain proficiency in using computers and standard workplace software.

Application Instructions
Apply online: Cartrack Job as Delivery Support Representative 2026

Please follow the application instructions below:

1. Access the application portal using Google Chrome for the best browsing experience
2. Complete the application form carefully by providing accurate and complete information
3. Review all your details thoroughly before submitting, as incorrect or misleading information may lead to disqualification during the selection process
4. Authorize the use of your personal information for registration and recruitment purposes when you submit your application
5. Complete any required verification checks to confirm the accuracy of your application, as false information will result in automatic disqualification
6. Apply only through the official online application portal, as applications submitted by hand, fax, email, or any other method will not be considered.

Closing Date
Applications for the Cartrack Job as Delivery Support Representative must be submitted before the closing date on 30 August 2026.

Register as soon as possible to give yourself the best chance of submitting your application before the deadline. Although applying early does not guarantee immediate acceptance, it helps ensure your application enters the recruitment process on time and receives full consideration.

Applications received after the closing date will not be considered under any circumstances. Once the deadline has passed, all late submissions will be automatically disqualified, regardless of their quality or whether they are complete.

Cartrack reserves the right to approve or decline employment opportunities at its sole discretion. Decisions made by the selection committee are final and binding, and all applicants are expected to respect and accept the outcome.

Company Details

Telephone Number: +27 10 140 3099

Email Address: [email protected]​​​​​​​