Capita Customer Services Representative Learnership 2023: Full-time Programme for Customer-Centric Individuals

About Capita
Capita is a globally recognized firm with a diverse range of services, including consulting, transformation, and digital solutions, all designed to bring about improved outcomes for its stakeholders. These stakeholders include not only the workers and clients but also customers, suppliers, partners, investors, and society as a whole.

When engaging with clients, Capita goes beyond providing mere services; they offer valuable insights and cutting-edge technology that empower their clients to reclaim their time and focus on their core strengths, ultimately making their lives easier and more efficient. By employing creative and innovative solutions, Capita plays a pivotal role in transforming and streamlining the connections between businesses and consumers, as well as governments and citizens. This wide-reaching impact means that the solutions provided by Capita touch the lives of millions of people every day.

About the Capita Customer Services Representative Learnership 2023
Capita is seeking for interested applicants who are keen on improving their knowledge and technical abilities as a qualified Customer Services Representative. The Capita Customer Services Representative Learnership requires you to perform the responsibilities below:

• Provide support to customers across the broader Hive business.
• Deliver exceptional customer service to both new and existing customers.
• Assist customers with sales inquiries and support.
• Engage in continuous learning about Hive’s products and services.
• Promote and sell Hive products to both new and existing customers.
• Follow clear instructions and guidelines to handle and resolve a high volume of customer inquiries while ensuring excellent customer service.
• Contribute to achieving business targets, including sales growth, quality, and compliance, within the workstream.
• Provide accurate information on products and services to ensure consistency across the organization and maintain reliable customer service.
• Identify and understand customer needs to consistently deliver high-quality service.
• Escalate any queries or complaints to relevant business units for timely and professional resolution.
• Work towards increasing customer retention, loyalty, and building a reputable image for the company.
• Adhere to company and department standards, policies, and procedures.
  Collaborate both individually and as part of a team to meet agreed client and internal service level standards.
• Deliver top-notch service to all customers and third parties to ensure satisfaction.
• Achieve and maintain high levels of performance to meet personal objectives.
• Identify opportunities for self-development to enhance individual and departmental performance within company procedures and policies.
• Actively support legal and regulatory compliance through knowledge or recognizing the need for specialist support.
• Take ownership of self-development to enhance personnel growth.
• Comply with HR policies and procedures as outlined in individual contracts and the staff handbook.
• Increase revenue generation capability to benefit clients.
• As the “Customer Champion,” challenge existing processes and systems to prioritize customer satisfaction in all aspects of business operations.
• Utilize call center systems proficiently to update customer accounts and maintain accurate records.
• Act as a mentor to support and develop less experienced colleagues.

For application purposes, please kindly take note of the Capita Customer Services Representative Learnership 2023’s Reference Number: 10088869.

Eligibility Criteria
Are you confident in your qualifications for the Capita Customer Services Representative Learnership? If so, waste no time and submit your application promptly. However, before doing so, ensure that you thoroughly review the program’s eligibility requirements, as they will determine your suitability for the position. To double-check your credentials, take a look at the eligibility criteria listed below. Meeting all the requirements on this list is strongly advised to enhance your chances of success.

The Capita Customer Services Representative Learnership Eligibliity Criteria are as follows:

• Able to perform general customer support
• Can follow up to offer resolution
• Troubleshoots technical challenges well
• Passionate about offering new products
• Customer-oriented attitude
• Knows how to handle complaints
• Problem-solving abilities

Application Instructions
Apply online: Capita Customer Services Representative Learnership 2023.

To access the web page mentioned above, it is advised to utilize Google Chrome as your preferred browser.

Alternatively, you have the option to apply using your mobile phone, which is more convenient than using a computer. If you have an Android phone, you can utilize Google Chrome as your web browser since it is automatically available on Android devices, eliminating the need to install additional browsers.

Candidates must register on the application portal to proceed with their submissions. This account will be essential throughout the entire registration process.

By sending in your applications, you are hereby giving permission to the selection committee to have your personal information utilized for registration purposes.

Candidates must process their applications through the portal provided above. Submissions made through other methods, such as hand delivery or fax, will not be accepted by the selection committee.

Closing Date
Application is available as long as it is not deleted on its official website.

Ensure that you submit your applications promptly. Doing so will not only secure your spot during the registration period but also avoid any potential last-minute issues such as heavy Internet traffic or missing documents.

Please note that Capita reserves the right to appoint candidates at their discretion during the recruitment period, and all decisions made by the selection committee are considered final.