About Babies R Us
Toys R Us and Babies R Us, which are together known as “Africa’s favorite toy and baby destination,” each boast a total of fifty shops, one of which is an online outlet. In addition, Namibia, Zambia, and Botswana each have three physical locations for their respective businesses.
The primary goal of the organization is to guarantee that consumers of all ages, from young children to elderly people, will be provided with an incredible selection and experience that is complemented by excellent value.
About the Babies R Us Job Vacancy as Customer Service Representative 2022
Babies R Us is opening up a job opportunity in Durban for candidates keen on working with a fast-paced, dynamic team as a Customer Service Representative. In order to be considered for the position of Customer Service Representative at Babies R Us, candidates need to demonstrate a strong capacity for multitasking, efficiency, and a strong focus on the needs of customers.
Those who are selected for an interview should be courteous, dependable, and flexible, and they should have the ability to recognize complaints made through a variety of communication channels and take appropriate action. If you want to be successful in this role, you need to be able to maintain your composure and empathy in the face of angry customers, as well as the ability to diffuse stressful situations.
As a Customer Service Representative, your job includes:
- Always displaying a cheerful mood, empathy for the consumers, and a professional demeanor when interacting with them is essential
- Providing timely responses to questions raised by customers regarding products, websites, or orders
- Manage all points of contact with customers in an effective and efficient manner across all channels
- Complaints from customers are acknowledged and resolved within the department’s service level agreement (SLA)
- A comprehension of the steps involved in the processing of online orders, applications for gift registries both in-store and online, and website navigation
- Takes responsibility for enquiries from the beginning to the end, demonstrating strong attention to detail and the ability to creatively solve problems
- Keeping records of customer interactions, transactions, comments, and complaints, and then preparing a weekly report to be provided to the CX Manager
- Keeping records of customer interactions, transactions, comments, and complaints
- Maintaining open lines of communication and organizing activities as required with coworkers, stores, and other departments within the Head Office level
- Providing feedback on the effectiveness of the customer service that is offered by stores, or the lack thereof
- Putting together reports containing information such as data and statistics on consumer complaints and questions concerning retailers
- Ensure the happiness of the client and give competent customer service at every point of interaction with the customer
- Providing a weekly report to the manager and drawing attention to any problems within the stores or any of the company’s systems that could be impeding the progress of the customer’s order
- Maintain compliance with all performance measures, and assist the division in its efforts to meet its assigned business objectives
- Take responsibility for both your time management and your own growth
- Participate in a meaningful way and make a contribution at the weekly departmental meetings to ensure that the path that the customer takes is analyzed, improved, and remains at the forefront of everyone’s concerns.
First and foremost, you must become acquainted with the Babies R Us Job Vacancy as Customer Service Representative eligibility requirements. Each of these factors will influence whether or not you are a good candidate. If you want to double-check your qualifications, please see the list of qualifying prerequisites provided below. If you want to improve your chances of success, you should be able to meet all of the requirements on the list below.
The Babies R Us Job Vacancy as Customer Service Representative Eligibility Criteria are as follows:
- A minimum of two years’ experience working in a customer service environment that is fast-paced and involves interacting with customers via telephone, digital, retail, face-to-face, and social channels is required
- Capacity to maintain composure in the face of agitated or anxious patrons
- Capability to switch between tasks and respond to inquiries in a timely manner
- A strong command of the English language, both orally and in writing
- Superior abilities in both verbal and nonverbal communication
- Verifiable work experience in the field of customer support systems
- Proven experience working with websites and various social media platforms
- A comprehensive comprehension of the inner workings of a customer service and support department
- A self-assured approach to problem-solving that is grounded in common sense and is characterized by a robust “can-do” attitude
- Possesses a Matric and a minimum of three years of proven experience related to the industry.
Apply online: Babies R Us Job Vacancy as Customer Service Representative 2022.
If you believe this job is for you, please apply through the online application portal linked above. This is where you will enter all of the necessary information that will be required throughout the registration period.
Please type your most relevant responses into the appropriate areas on the application site. All of the personal information you provide should be accurate and relevant to your current situation.
You can also apply using your smartphone, which is far more convenient than using a computer. You can use Google Chrome as your web browser if you have an Android phone. You don’t need to install any other browsers because Google Chrome comes standard with Android phones.
You will also be asked to upload your most recent Curriculum Vitae. Make certain that your CV includes pertinent information such as your strengths, skills, and qualifications. This document is an excellent opportunity for you to highlight yourself as a potential candidate and why you should be chosen.
By submitting your applications, you grant the selection committee permission to use your personal information for registration purposes.
To ensure the validity of candidates, applications will be subjected to additional evaluation and vetting procedures. Anyone found to be falsifying any aspect of their applications will be barred from participating in the registration period.
Candidates must submit their applications through the above-mentioned portal. Other methods of submission, such as hand delivery or fax, will not be accepted by the selection committee.
Applications for the Babies R Us Job Vacancy as Customer Service Representative must be submitted before the closing date on 28 August 2022.
If you register as soon as it is possible to, you can increase the likelihood that your application will be protected as soon as it is possible to do so. Despite this, there is no assurance that you will be successful right away; rather, the purpose of this is to provide you with a secure position while the recruitment process is ongoing.
Applications that are missing required information will not be considered by the selection committee. Candidates who submit their applications after the deadline will have their submissions automatically disqualified from further consideration.
Babies R Us retains the sole and absolute right to decide whether or not to make an employment offer to anyone at any given time, and it reserves the right to exercise that right however it sees fit. The decisions that are made by the selecting committee are final and must be adhered to by all of the parties that are participating in the process.